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Role Overview
We are looking for a skilled and dedicated Workshop Manager to oversee our fleet maintenance operations. This role involves managing daily workshop activities, enhancing technician productivity, ensuring top-notch service quality, and providing excellent customer satisfaction. The successful candidate will optimize resource use, drive profitability, and maintain smooth functioning of corporate fleet services.
Key Responsibilities
- Supervise daily workshop operations to ensure smooth workflow and timely completion of tasks.
- Lead, guide, and mentor technicians and service advisors to boost performance.
- Plan and distribute tasks effectively by considering workforce capacity, skills, and job priorities.
- Track and analyze technician output and workshop Key Performance Indicators (KPIs).
- Guarantee that all repairs comply with manufacturer and company quality standards.
- Develop and implement preventive maintenance schedules.
- Build and manage customer relationships while resolving any service-related issues promptly.
- Maintain control over workshop expenses and strive for improved profitability.
- Coordinate with procurement and inventory departments to ensure availability of necessary parts.
- Ensure compliance with health, safety regulations, and Service Level Agreements (SLA).
- Champion the adoption of digital tools for workshop and fleet management.
Candidate Requirements
- Experience managing automotive workshops or fleet maintenance within the UAE is essential.
- Possession of a valid UAE Driving License is mandatory.
- Holder of an active UAE Residence Visa.
- Solid technical understanding of passenger cars and light commercial vehicles.
- Familiarity with Workshop Management or Fleet Management Software.
- Demonstrated leadership, strategic planning, and problem-solving abilities.
- Fluent in English; knowledge of Arabic is advantageous.
Benefits and Opportunities
- Attractive salary accompanied by performance incentives.
- Comprehensive medical insurance coverage.
- Visa sponsorship available after successful completion of probation.
- One day off every week.
- Opportunities for career advancement in a rapidly growing and innovative organizational environment.