Harsh Mahaur

About

Results-driven IT professional with 3+ years of enterprise support experience in desktop support, incident response, vulnerability management, and log forensics. Experienced in troubleshooting network and infrastructure issues while supporting enterprise users and systems.

Experience

• Desktop Support Engineer L2
  EXL Service Pvt. Ltd.
  Nov 2024 – Present
• Desktop Support Engineer
  Evision Technolab Pvt. Ltd.
  May 2023 – Oct 2024
• Technical Internship
  Evision Technoserve Pvt. Ltd.
  Oct 2022 – Apr 2023

Education

• Bachelor of Science in PCM
  Maharaja Agrasen Garhwal University · Maharaja Agrasen Himalayan Garhwal University
  PCM · Jun 2020 – Jun 2023
• Higher Secondary Education (12th, PCM)
  MASS Sangila College · MASS Sangila College Hathras
  PCM · Jun 2012 – Jun 2013
• Diploma in Computer Information & System Management
  Lakshay Computer Academy · Lakshy Computer Academy
  2011 – 2012
• Secondary School Education (10th)
  CLRNS Inter College · CLRNS Inter College
  Jun 2010 – Jun 2011

Skills

• SQL
• MySQL
• ServiceNow
• Wireshark
• Linux Administration
• DNS
• VPN
• SCCM
• Incident Response
• Security Monitoring
• Routing
• GDPR
• Switching
• TCP/IP
• DHCP
• Log Analysis
• Threat Analysis
• Office 365
• LAN/WAN
• EDR
• Windows Administration
• HTTP/HTTPS
• Nessus
• Palo Alto Firewall
• Virustotal
• Citrix Workspace
• Windows Event Viewer

Projects

• Phishing Analysis & Threat Intelligence
  VirusTotal

  Evaluated suspicious emails, headers, and malicious URLs using open-source intelligence platforms to document threat vectors.

• Network Traffic Analysis
  Wireshark

  Evaluated pcap data streams focusing on HTTP, DNS, and TCP protocols to isolate anomalies and identify potential Indicators of Compromise.

• Windows Investigation & Log Analysis
  Windows Event Viewer

  Conducted system forensics using host-based artifacts and security logs to reconstruct timelines of user and system activity.

• Vulnerability Management
  Nessus

  Executed vulnerability scans across target networks and analyzed critical findings to prioritize remediation based on risk severity and asset criticality.

Courses & certifications

• Introduction to SQL with MySQL · Great Learning · 2025
• AI on Cloud · Great Learning · 2025
• Introduction to Artificial Intelligence · Great Learning · 2025
• Post Graduate Program in Cybersecurity · Great Lakes Executive Learning · 2025
• Basic Computer Fundamentals & Hardware · DIIT Computer Institute, Hathras · 2011