Administration Support Officer

About the role

Serco is offering an opportunity to join its team in Auckland as an Administration Support Officer supporting the Performance Team at Kohuora Auckland South Corrections Facility. In this role, you will help keep prisoner records accurate, organised, and aligned with contractual obligations and Privacy Act requirements. You will work with the Privacy Manager and the broader team to maintain smooth administrative processes while dealing with sensitive information responsibly. The work contributes directly to better outcomes for staff, stakeholders, and the people in care.

What you will do

• Maintain prisoner files in accordance with Corrections standards.
• Keep record systems and documentation organised, easy to access, and up to date.
• Work with other teams to resolve filing issues and answer information-related queries.

What you will bring

• A strong sense of integrity and ethical judgment when handling confidential information.
• Proven administrative experience, including working with both manual and computer-based records, preferably in a secure environment.
• Comfort interacting with stakeholders at different levels, including managers and officials.
• Well-developed computer literacy, especially in Microsoft Office and related systems.
• A commitment to confidentiality, trust, and high-quality customer service.
• Awareness of the Treaty of Waitangi and a commitment to improved outcomes for Māori.
• Legal entitlement to work in New Zealand, such as NZ or Australian citizenship, NZ residency, or an open work visa.

Benefits and workplace culture

• Six-month fixed-term contract with the chance of extension.
• Supportive team environment with trusted leadership.
• Opportunities to grow your career and develop professionally.
• Inclusive culture that values diversity.
• Meaningful work that supports community outcomes.
• Access to flexible benefits that support wellbeing and personal growth.
• Part of an organisation with long-term government-backed contracts.
• Access to employee networks focused on diversity, inclusion, and belonging.

About Serco

Serco delivers services and solutions for governments around the world by combining people, technology, and strong partnerships. In Australia and New Zealand, its work supports millions of people across Health, Defence, Maritime, Justice, and Community Services. The organisation actively welcomes applications from people of all backgrounds and cultures, including Aboriginal and Torres Strait Islander people, LGTBQI+ applicants, veterans, and people with disability.