Administrative Assistant II - Express Consent Unit (Remote)

Department Overview

The Colorado Department of Revenue strives to be a reliable partner to all Coloradans by simplifying government processes to help individuals and businesses flourish. Its core values include service, teamwork, accountability, integrity, and respect. The department promotes innovation, quality customer service, collaboration, and champions diversity and inclusion as essential for success.

Division Background

The Division of Motor Vehicles (DMV) serves nearly every Colorado resident by issuing identification cards, driver licenses, and vehicle registrations in State and County offices. It also oversees private and government entities for driver and emission testing, collaborates with other agencies to educate and provide public services, and promotes voluntary compliance.

Role Summary

The Express Consent Unit within DMV seeks an administrative professional skilled in customer service and research to support departmental functions. Staff in this unit manage motor vehicle statutory processes related to driver privileges, motor vehicle data imaging, and data entry. They assist law enforcement agencies with Express Consent Affidavit and Notice of Revocation forms and respond to inquiries regarding DUIs and revocations.

Key Responsibilities

• Respond to queries via phone and email from drivers, attorneys, hearing officers, Driver License Offices, and law enforcement regarding administrative procedures.
• Investigate, correct, and update driver history records.
• Resolve issues involving driver records such as Express Consent documents, insurance affidavits, and child support compliance.
• Enter data accurately into databases and spreadsheets.
• Review and process state child support compliance and rescission records.
• Analyze submissions from law enforcement about DUI/Express Consent, insurance affidavits, and hit & run suspensions to initiate departmental actions.
• Handle hearing requests from drivers and attorneys.
• Provide official documents from law enforcement agencies to drivers and attorneys.
• Audit cases for accuracy before referral to the hearing division for scheduling.

Remote Work Details

• This position is primarily remote but may require occasional work onsite at department facilities depending on business needs.
• Employees must maintain a suitable home office with secure high-speed internet.
• Work performance, productivity standards, and policies apply equally to remote work as onsite roles.

Residency Requirement

Candidates must be residents of Colorado at the application time.

Minimum Qualifications

Either two years of relevant clerical experience involving tasks such as exceptional customer service, phone and message handling, data entry, familiarity with office software (e.g., email, document editors, spreadsheets), operation of office equipment, and document preparation; or a combination of education in business administration, accounting, public administration, political science, or similar field with equivalent related clerical experience totaling two years.

Preferred Qualifications

• Experience in a high-volume clerical position in a state or regulatory environment.
• Skill in handling detailed data entry during extended shifts.
• Strong computer literacy.
• Excellent written and verbal communication abilities.

Employment Conditions

Personnel entrusted with public responsibilities must maintain integrity and honesty. New hires must comply with Colorado Individual Income Tax filings and undergo background checks and references verification. When relevant, candidates must have a valid driver's license and maintain safe driving records for State vehicle use.

Application and Hiring Process

Applicants must provide detailed work history in the online application; resumes and cover letters alone are insufficient. Only complete applications will be reviewed. Communications during selection will be via email, so candidates should ensure acceptance of emails from state domains. Candidates removed during selections can appeal using formal State Personnel channels within specified deadlines.

Equal Opportunity and Accommodation

The State of Colorado is dedicated to equity, diversity, and inclusion, offering equal employment opportunities regardless of protected characteristics. Reasonable accommodations are available to applicants with disabilities throughout the hiring process upon request.

Additional Information

This announcement may be used to fill future vacancies. Paper applications are available for those unable to apply online and must be submitted by the deadline via specified email. Appointments are anticipated following selection.