Assistant Manager - Captive Operations

About the company

Tata Communications focuses on building the future of connectivity through intelligent, cloud-enabled services spanning mobility, IoT, collaboration, security, media, and network solutions.

Role overview

This position calls for an engineering or computer applications professional to lead cybersecurity operations, troubleshoot complex infrastructure issues, and coordinate across multiple sites and stakeholders in a captive operations environment.

Eligibility and qualification

The preferred educational background is B.E., B.Tech., MCA, or MSc in CS/IT. The role also requires more than 8 years of IT experience, including at least 5 years specifically handling cybersecurity systems and operations.

Technical requirements

The candidate should be comfortable designing and architecting multi-site disaster recovery environments with high availability. Experience in audits, vulnerability assessments, security frameworks, and working with stakeholders and OEMs is essential. Familiarity is expected with firewalls, load balancers, WAF, API security, switches for KVM and network setups, forward proxy, HCI servers, VPN solutions, PAM, and ticketing/monitoring platforms.

Certifications

One of the following certifications is preferred: CISSP, CEH Master/Practical, CCSP, or CCNP Routing & Switching/Security, or an equivalent credential.

Key responsibilities

The role will own troubleshooting, configuration work, and system tuning across the full project landscape.

• Act as the single point of contact for the project across all locations.
• Take ownership of escalated incidents from L2 and carry out root cause analysis.
• Implement policy updates on NGFW, SSLO, WAF, and similar platforms according to customer needs.
• Handle advanced configuration and issue resolution for SLB, LLB, PAM policies, VPN tunnels, and related systems.
• Improve overall performance and strengthen the security stance of deployed solutions.
• Engage with OEMs for defect fixes, enhancements, and patch coordination.
• Support HCI server upkeep and virtualization-related activities.
• Work closely with client cybersecurity and network teams to keep policies aligned.
• Assess the impact of major changes, upgrades, and version migrations.
• Take part in DR exercises, failover validation, and benchmarking activities.
• Contribute to audits, compliance reviews, and ongoing security assessments.
• Run quarterly service reviews and help ensure L2/L3 SLA commitments are met.
• Share knowledge regularly and train L2 team members.
• Oversee L2 staffing, shift coverage, and capability development across the team.
• Keep documentation, change records, and configuration backups current.
• Set up SSL offloading rules using application-specific certificates.
• Check failover readiness for DR environments, including replication at the HCI layer.
• Tailor dashboards and alerting rules within NMS or monitoring tools.

Additional information

This is a full-time onsite role based in Gurugram, Haryana, India.