Assistant Store Manager

Job Overview

Kushals Retail Pvt Ltd is seeking a dedicated Assistant Store Manager in Hyderabad to support store operations, enhance customer experience, and help drive sales growth within the fashion retail sector.

Key Responsibilities

• Promote a customer-first environment by delivering exceptional service and resolving escalated customer issues with empathy and professionalism.
• Assist in achieving sales goals by analyzing data insights, managing inventory, and partnering with the Store Manager and Visual Merchandising team to optimize in-store presentations.
• Help motivate and coach store staff, resolving conflicts and facilitating on-the-job training to improve team performance and engagement.
• Adapt to new business processes and technologies with enthusiasm to ensure seamless transitions within the team.
• Support data-driven decision making to improve customer satisfaction and store efficiency, including analyzing performance metrics for continuous improvement.
• Oversee daily store operations such as maintaining store cleanliness, organizing stock, preventing shrinkage, ensuring compliance with company standards, and assisting with administrative duties like reporting and scheduling.

Candidate Profile

• Educational background: Higher Secondary Certificate (HSC) with 5+ years of experience in fashion retail or Bachelor's degree with at least 3 years of relevant experience, including a minimum of 6 months in a team leadership role.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and retail point-of-sale systems.
• Strong customer service abilities with excellent listening, problem-solving, and relationship-building skills.
• Demonstrated capability to drive and meet sales targets effectively.
• Skilled in motivating and developing teams with strong communication and conflict resolution expertise.
• Competent in multitasking to maintain efficient store operations.