Backend Platform Administrator

About UmrahBookings

UmrahBookings stands as a leading travel technology firm specialized in connecting travel agencies with accommodations, transfers, visa processing, and other travel-related services throughout Saudi Arabia. As the company expands, it seeks a meticulous and proactive Backend Platform Administrator to oversee the internal booking and content management system, ensuring its accuracy and organization at all times.

Role Summary

The Backend Platform Administrator will handle daily operations of the company's internal platform, maintaining website content, hotel details, promotional materials, user accounts, and related operational data with precision. Collaborating with various departments, the administrator ensures the platform effectively supports business processes and delivers a smooth experience to partners.

Key Responsibilities

• Oversee and maintain the internal booking and management platform.
• Create, modify, and publish website content including banners, pages, and promotional items.
• Manage hotel listings, including room details, images, descriptions, facilities, and pricing.
• Configure transfer, visa, and other travel service entries within the platform.
• Administer user accounts, controlling permissions and access levels.
• Regularly review system data for completeness, accuracy, and currency.
• Collaborate with Marketing, Sales, Operations, and Contracting teams to apply content and system updates.
• Conduct quality assurance to detect and fix content or configuration problems.
• Facilitate rollout of new features and enhancements to platform operations.
• Generate reports and support overall data management activities.
• Maintain uniform standards and consistency throughout all platform content.
• Advocate for improvements in workflows and platform efficiency.
• Escalate technical issues to the development team as necessary and participate in testing improvements.

Candidate Requirements

• Experience in website administration, content management systems, or platform administration.
• Exceptional attention to detail paired with strong organizational skills.
• Proficient computer skills with confidence using web-based management tools.
• Capable of managing multiple priorities effectively.
• Effective written and verbal communication skills in English; knowledge of Arabic is a plus.
• Ability to work autonomously and collaboratively as part of a team.
• Strong analytical and proactive problem-solving abilities.
• Background in travel, hospitality, or technology sectors is preferred but not mandatory.

Benefits and Work Environment

• Work opportunity in a rapidly expanding travel technology company.
• Supportive and team-oriented workplace atmosphere.
• Potential for career advancements and skill growth.
• Engagement with pioneering digital travel technologies.
• Competitive salary, commensurate with experience.

Working Conditions

• Full-time employment, six days a week.
• Based in the office located in Jeddah, Saudi Arabia.