Business Analyst

Contract Details and Location

This Business Analyst opportunity is based in Toronto, Ontario, operating on a hybrid schedule requiring onsite presence two days per week. The role is a contract position lasting three months with potential extensions. The working days are Monday to Friday during core business hours without overtime or shift rotations.

Job Summary

The position supports the eMessaging team at a major North American financial institution, focused on maintaining and enhancing the email infrastructure crucial for 28 million customers and 95,000 employees. The role involves providing second-level infrastructure support, managing extensive operability and reliability documents from multiple environments including Production, Build/Staging, and Test/Development.

Key Responsibilities

• Organize and manage a large collection of operational documentation accumulated over more than ten years.
• Collaborate with audits, operational standards teams, process experts, and technical SMEs to review and structure information.
• Help the team maintain thorough understanding of standards and process components, identifying and addressing gaps in both processes and implementations.
• Prepare and deliver reports, plans, proposals, and presentations to colleagues and stakeholders.
• Develop and maintain strong professional relationships across various business lines supporting approximately 140 stakeholders.
• Adapt effectively to varying workload intensities and tight deadlines.
• Engage in hands-on technical application and configuration tasks as required.
• Critically evaluate and challenge existing procedures and thought processes to foster improvements.

Experience and Skills Required

• Minimum of 5 to 7 years of overall experience, including at least 3 years in e-messaging or similar domains.
• Proficiency with Microsoft Office applications: Excel, Word, PowerPoint, and Outlook.
• Strong written and verbal communication abilities combined with interpersonal skills to influence and collaborate.
• Self-motivated with the aptitude to work autonomously under fluctuating work conditions.
• Hands-on experience with technical applications and configurations.
• Familiarity with Agile methodologies.
• Preferred: at least one year of experience in technical documentation.

Education

A post-secondary degree is required; no specific certifications are necessary.

Work Environment and Additional Information

• This role supports a small team of 5 to 6 members.
• No customer data access is involved in this role.
• The interview process generally includes one round, occasionally a second, commonly conducted in person.
• The environment emphasizes no overtime, no rotation, and no furlough expectations.

About the Client and Employer

The client is a leading financial institution in North America, ranked sixth on the continent by number of branches and servicing approximately 22 million customers globally. It offers a wide range of financial services including personal and commercial banking, wealth management, insurance, and payment solutions. The employer, Global Technical Talent (GTT), is a minority-owned staffing company, subsidiary of Chenega Corporation, supporting diverse and inclusive workplaces across multiple sectors in the U.S. and Canada.