Chat Customer Support Representative - AT&T

About OneTouch Direct

OneTouch Direct has been delivering exceptional contact center solutions since 1998, collaborating with Fortune 500 companies to provide superior customer service experience. Our team is currently expanding and seeking a Chat Customer Support Representative to deliver outstanding support for AT&T customers.

Role Overview

As a Chat Customer Support Representative, your primary responsibility will be to interact with AT&T customers via chat, addressing their questions, resolving concerns, and providing valuable information about AT&T products and services. Maintaining professionalism and efficiency while managing multiple conversations simultaneously is key.

Key Responsibilities

• Engage with customers through chat using courteous and professional language
• Address and resolve issues or inquiries related to AT&T's offerings
• Manage customer complaints effectively to ensure positive outcomes
• Handle several chat dialogues concurrently without compromising response quality
• Record chat interactions accurately and follow up when necessary

Qualifications and Requirements

• Strong written communication skills with a clear and personable tone
• Prior experience in customer service, preferably with chat support, is advantageous
• Excellent problem-solving abilities and quick thinking in dynamic situations
• Capacity to efficiently manage a high volume of chat sessions
• Knowledge of AT&T products and services is beneficial
• Comfortable using computers and chat support platforms
• Detail-oriented with good organizational skills

Compensation and Benefits

• Weekly performance-based commission added to hourly pay, ranging from $1 to $3 extra per hour
• Monthly commission available upon meeting criteria: working at least 150 hours and achieving a 91% or higher "7 Day Function Resolve" score
• Full-time schedule of 40 hours per week, with opportunities for overtime
• Competitive hourly wages supplemented by monthly bonus incentives
• Comprehensive training including classroom instruction and individualized support during the initial week
• Fun and motivating workplace environment featuring daily and weekly incentives
• Health care package encompassing medical, dental, and vision coverage
• Prospects for career growth within the expanding organization
• A diverse, inclusive culture supported by Employee Resource Groups