Customer Care Associate

About the Role

Outpace Consulting Services is recruiting for the position of Customer Support Associate based in Kolkata. This role is open to any graduate or undergraduate freshers aiming to earn around 3 lakh per annum with a take-home salary of approximately 17,000 INR. The position offers a five-day workweek with rotational shifts. Additional benefits include travel allowance of Rs. 1400 and cab facilities provided for commuting.

Key Responsibilities

• Respond to customer inquiries and provide technical assistance through phone, email, and chat platforms.
• Diagnose and resolve software, hardware, or network-related technical problems efficiently.
• Identify root causes of issues and implement effective solutions.
• Maintain accurate documentation of customer interactions, problems encountered, and solutions offered.
• Escalate complex concerns to senior technicians or managerial staff when necessary.
• Ensure customer satisfaction by delivering quality support services.
• Possess fundamental computer system knowledge including software and hardware.
• Communicate technical details clearly and effectively both verbally and in writing.
• Work collaboratively within support teams and across departments.
• Keep updated with new technological developments and adapt to evolving customer requirements.

Required Skills

• Strong technical aptitude with proficiency in computer systems, software, and hardware.
• Excellent customer service skills characterized by empathy, patience, and effective communication.
• Analytical problem-solving capabilities including documentation of troubleshooting steps.
• Clear and concise verbal and written communication.
• Competence in creating and maintaining technical documentation.
• Experience in installing and configuring software and hardware components.
• Effective time management and ability to prioritize tasks.
• Ability to analyze technical problems to identify root causes.
• Strong teamwork and collaboration skills to coordinate with peers and internal teams.

Additional Information

Interested candidates can reach out by contacting the HR team via WhatsApp at 9151555419 or calling any of the listed contacts for Ananya Sharma, Sonam Singh, Pratiksha, Sahithi, or Pritha for more details about the application process.