Customer Relationship Manager & Executive

Company and Locations

Straightway Career Creators represents Stance Health, an innovative physiotherapy and performance healthcare company focused on injury prevention, pain management, movement optimization, and performance enhancement using technology-driven assessments and evidence-based treatment protocols. The company currently operates three centers in Bangalore (HSR Layout, Whitefield, Indiranagar) with plans to expand further across the city including Koramangala, JP Nagar, and BSK.

Roles and Work Settings

Two positions are offered: Customer Relationship Executive and Lead - Customer Relations Operations, based at the corporate office in HSR Layout with duties across multiple clinic locations. Both roles require working with clients directly, managing customer interactions, and team leadership for the lead role.

Work Hours and Compensation

The working shift is from 10:00 AM to 7:00 PM with flexibility needed for extended hours during center visits. Both roles require owning a bike; fuel reimbursement is provided for travel to centers.

• Customer Relationship Executive salary ranges from ₹23,000 to ₹28,000 per month plus incentives around ₹7,000 and fuel reimbursement.
• Lead - Customer Relations offers a fixed salary between ₹40,000 and ₹45,000 plus incentives and fuel reimbursement.

Essential Language and Skills

Applicants must be fluent in English, Hindi, and Kannada languages.

Key Responsibilities

• Lead position involves supervising the customer support executive team, overseeing daily operations, monitoring attendance and shifts, training and supporting staff, and tracking KPIs to meet lead conversions and engagement goals.
• Both roles include actively handling inbound/outbound calls, engaging prospects, ensuring timely follow-up of inquiries and appointments, resolving customer concerns, and maintaining accurate records and reports.
• Administrative coordination includes maintaining center documentation and collaborating with other departments to support smooth service delivery.

Mandatory Qualifications

• A minimum of 3 years' experience in customer service, front desk operations, or team management.
• Strong leadership, communication, and interpersonal skills.
• Proficiency with MS Office, Google Sheets, and basic reporting.
• Ability to manage multiple priorities in a dynamic environment and willingness to work rotational shifts.