Customer Support Associate at Policybazaar

About the Company

PolicyBazaar is India's foremost insurance marketplace, committed to making financial safety accessible to over a billion households. Driven by core values of fairness and a vision for a healthier, well-protected India, PolicyBazaar has transformed insurance buying since its start in 2008. It attracts more than 100 million visitors annually with 10 transactions occurring every minute, representing approximately 25% of India's life cover and 7% of retail health insurance business. The group includes subsidiaries such as Paisabazaar.com, Docprime, QuickFixCars, Policybazaar.ae, and Zphin.

Job Overview

We are inviting dedicated and customer-oriented individuals to join as Customer Service Executives in our Gurugram office. This full-time role involves managing incoming customer queries and actively supporting sales across multiple communication platforms within a lively and evolving workspace.

Key Duties

• Respond promptly to customer questions through telephony, email, and chat channels.
• Explain product offerings and service details comprehensively to customers.
• Guide clients to make well-informed insurance choices tailored to their needs.
• Keep precise records of all customer interactions and transactions.
• Professionally address and resolve any issues or complaints from customers.
• Work cooperatively with colleagues to elevate the overall customer experience.

Candidate Requirements

• Possess between zero and four years of experience in customer service or sales roles.
• Exhibit strong communication and interpersonal abilities.
• Maintain composure and effectively manage stressful or conflicting situations.
• Have basic proficiency with computers and customer relationship management (CRM) software.
• Demonstrate sharp problem-solving skills and a detailed-oriented mindset.
• A high school diploma is required; a bachelor's degree is preferred.

Additional Information

• Work schedule consists of six working days each week.
• Interviews are conducted exclusively in-person; virtual interviews are not offered.

Compensation

The salary package ranges from INR 250,000 to INR 400,000 annually, contingent on relevant experience.