Customer Support Executive

About Techtrim Services

Techtrim Services is a focused Compliance Management organization located in Indiana, committed to assisting gas station proprietors in adhering to regulatory mandates and ensuring operational safety. We specialize in guiding clients through state and federal environmental laws, with a particular emphasis on compliance related to underground storage tanks (USTs) and fuel system equipment. Our services extend to conducting regular equipment assessments to verify that fueling systems operate safely, efficiently, and comply with legal requirements. This encompasses leak detection, line and tank integrity testing, and monitoring system evaluations. Our expert knowledge of regulatory frameworks combined with dedication to service excellence enables partnerships with gas stations across Indiana to reduce risks, prevent fines, and guarantee safety.

Role Responsibilities

• Deliver outstanding customer assistance via phone, email, and chat to address inquiries and issues promptly.
• Handle customer grievances and feedback professionally, ensuring swift resolution and continuous follow-up on pending matters.
• Work collaboratively with internal departments to tackle complex problems requiring escalation and cross-team coordination.
• Keep detailed logs of all customer communications using CRM tools.
• Oversee compliance activities of gas stations with the State Regulatory Authority (SRA), including collecting required documentation from clients and stakeholders through calls and emails, and submitting to the SRA within deadlines.
• Coordinate scheduling for testing, repairs, maintenance, and analyze compliance data effectively.
• Conduct sales-related outreach such as cold calling potential customers.
• Work shifts aligned with US time zones.

Candidate Requirements

• Possession of a laptop is necessary.
• Mandatory power backup availability.
• Reliable internet connection with minimum 40 Mbps speed.

Additional Information

Employment type is full-time and permanent. The position resides within the Customer Success, Service & Operations department and belongs to the miscellaneous industry category.