Customer Support Executive - Logistics

Role Overview

Join Sacnam Global as a Customer Support Executive specializing in logistics. You will serve as a key liaison for corporate clients, facilitating smooth shipment processes from tracking to delivery while ensuring compliance with international regulations.

Key Responsibilities

• Act as a dependable advisor to corporate clients by addressing shipment inquiries promptly and professionally.
• Actively track and monitor shipments across various international routes to ensure timely and reliable delivery.
• Collaborate directly with operations and customs departments to swiftly resolve logistical challenges.
• Generate and manage accurate quotations and booking procedures to support customer needs.
• Work alongside Sales and Finance teams to gain comprehensive exposure to different facets of business operations.
• Provide valuable customer feedback and assist in initiatives focused on continuous service enhancement.
• Maintain strict compliance with global logistics regulations and uphold company quality standards.