ജോലി വിവരണം

Role overview

This position is responsible for overseeing facilities and operational activities across an assigned portfolio of buildings and assets. The role focuses on strengthening supplier and customer relationships, applying effective facilities and contract management practices, and improving energy services and maintenance performance to raise operational efficiency, keep customer satisfaction high, and support business goals.

Key responsibilities

Support the creation of the division strategy and help shape the business unit strategy so it aligns with the company’s vision, mission, and objectives.
Execute the facilities management strategy and make sure contractual commitments are delivered successfully.
Lead the facilities and operations team for the assigned project by setting goals, monitoring performance, coaching staff, and giving formal and informal feedback and appraisals.
Assist the Director of Operations in defining the right structure for the business unit so resources are used efficiently and communication flows smoothly.
Prepare and review the business unit budget, track actual performance against plan, identify cost issues and savings opportunities, and highlight areas for improvement.
Oversee the facilities management function by planning resources, setting controls, and ensuring activities are delivered efficiently and effectively.
Discuss asset-specific budgets with customers, including CAPEX, and advise on spending, savings opportunities, and whether asset replacements or upgrades are financially viable.
Bring strong knowledge of utility systems such as district cooling plants, domestic water plants and networks, power distribution networks, HV/LV substations, SCADA, and BMS systems.
Develop and track SLAs for assets so they match service targets, customer expectations, supplier obligations, and profitability goals.
Review service delivery and supplier performance to ensure the right providers are selected at the best value while maintaining service quality.
Monitor manpower and resource usage to ensure enough talent is available for operations, minor projects, HVAC and mechanical works, and electrical works.
Oversee maintenance contracts, review preventive and corrective maintenance plans, and inspect execution by employees or contractors to ensure high-quality maintenance across equipment and infrastructure.
Join client coordination meetings as required.
Review quotation requests, approve purchase orders and vendor contracts, and help keep procurement efficient so goods and services are delivered on time.
Maintain a complete annual leave plan to forecast absences and ensure staffing levels remain adequate throughout the year.
Handle customer communication professionally, manage expectations transparently, and build strong working relationships.
Address escalated complaints and service issues from the call centre and ensure prompt support for cooling, power, ventilation, plumbing, and similar concerns.
Conduct daily customer walkthroughs, gather feedback, and assign required civil, mechanical, and electrical follow-up work to the team.
Offer technical guidance to customers and represent them in technical discussions with third parties and contractors, including opportunities to reduce utility consumption and improve sustainability.
Improve and apply policies, procedures, and controls for contract management and administration.
Review contract scope changes, renewals, pricing, and negotiations, while coordinating terms and conditions with the Legal department to ensure compliance with internal policies and applicable laws.
Lead and monitor subcontracted works such as fire systems, gas, emergency lighting, vertical transportation, water treatment, and tank cleaning, ensuring subcontractor compliance and approvals from relevant authorities where required.
Plan and carry out HSEEQ inspections and audits to meet company standards and regulatory requirements.
Review physical and documentation audits on subcontractors, address any unreported variations or poor performance, and protect the company from liability.
Conduct audits of staff, customers, and suppliers to collect feedback and measure satisfaction for continuous service improvement.
Create and maintain division policies, procedures, and controls covering all activities so legal, procedural, quality, and cost-effectiveness requirements are met.
Ensure all quality, health, safety, and environmental requirements are followed across the department.
Make sure corrective and preventive actions from the HSEEQ team are implemented and progress is reported back to the department.
Ensure legionella reports are submitted on time to the HSEEQ department.
Ensure HIRAs are completed and updated annually with support from the HSEQ team.
Confirm that risk controls identified through HIRA are properly implemented.
Ensure method statements and risk assessments are available for outsourced work.
Make sure relevant emergency tests are completed.
Prepare departmental reports accurately and on time in line with policies and standards.
Carry out any other related duties or assignments as directed.

Qualifications and experience

A bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field is required, with a master’s degree in Management or Facilities Management preferred. The role calls for 10 to 12 years of experience in operations management, including 5 years in a managerial position, along with exposure to maintenance and facilities management in malls or hospitality projects.

HSEEQ and compliance expectations

All relevant quality, health, safety, and environmental policies and controls must be followed consistently.
Corrective and preventive actions assigned by HSEEQ must be implemented and tracked.
Legionella reporting must be submitted on schedule.
HIRAs must be completed, reviewed yearly, and supported by the HSEQ function.
Risk control measures identified through HIRA must be put in place.
Method statements and risk assessments must be available for outsourced activities.
Emergency tests must be carried out as required.

Contract and supplier management

Supplier selection, evaluation, negotiation, and performance monitoring are central to the role.
Contract scope changes, renewals, pricing discussions, and terms and conditions must be managed carefully.
Subcontracted services must comply with contract clauses and regulatory approvals.
Audit findings, variations, and poor performance must be addressed promptly.

Customer service focus

The role requires active handling of escalated service issues and complaints.
Regular site tours and direct engagement with customers are expected.
The manager must support technical problem-solving and help customers improve utility use and sustainability outcomes.

Reporting and other duties

Departmental reporting must be accurate, timely, and aligned with required standards.
Additional duties may be assigned from time to time based on business needs.

Facility Manager

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