Front Desk / Data Entry Specialist

Position Overview

Ladgov Corporation is looking for a Front Desk / Data Entry Specialist to support the Military & Family Readiness Center at Hanscom Air Force Base. This role acts as the initial contact for visitors and callers and provides administrative assistance, appointment scheduling, and precise data entry into Air Force databases. The position suits an organized, customer-oriented candidate who thrives in a dynamic office setting.

Work Schedule

• Monday to Friday, 40 hours weekly
• Typical hours are between 8:00 AM and 4:00 PM, with start time from 7:30 AM to 8:00 AM
• No work on federal holidays

Key Tasks and Responsibilities

• Greet and assist visitors professionally at the front desk
• Answer phone calls and direct callers to appropriate personnel
• Manage scheduling for appointments, workshops, and classes
• Input and maintain accurate records in online databases
• Send reminders for upcoming appointments and classes via email
• Organize administrative documentation and compile monthly reports
• Ensure the reception area remains tidy and welcoming
• Support general clerical and office operations
• Handle sensitive information with strict confidentiality
• Deliver outstanding customer service to military personnel, their families, and other guests

Minimum Requirements

• At least one year of customer service experience
• Background in administrative support or data entry
• Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
• High typing speed with excellent organizational and multitasking abilities
• Strong communication skills, both verbal and written
• Aptitude to quickly learn and use web-based information systems
• Ability to work independently ensuring data entry accuracy
• Adherence to a professional business casual dress code

Security Criteria

• Successful completion of a background check
• Eligibility to obtain and maintain a Common Access Card (CAC)