Front Office Specialist - Comprehensive Training Provided

About EyeCare Partners

EyeCare Partners is the foremost provider of clinically integrated eye care in the United States, boasting a network of over 300 ophthalmologists and 700 optometrists spread across 650 affiliated practice locations in 18 states and 80 markets. Their mission centers on enhancing vision, advancing eye care, and improving lives across the spectrum of eye health services.

Role Overview

The Front Office Specialist serves as the initial contact point for patients, establishing a welcoming and professional atmosphere aligned with EyeCare Partners' Total Patient Experience principles. This role supports smooth patient check-in and check-out processes while managing vital administrative tasks to ensure efficient operations.

Work Environment

The position is primarily based in a standard office or clinical environment, with potential travel to other locations as duties require.

Key Responsibilities

• Champion the Total Patient Experience by fostering strong patient relationships and delivering excellent service.
• Provide high-quality customer service in every interaction, whether face-to-face or over the phone.
• Maintain a professional demeanor by promptly greeting patients with warmth and thanking them at departure.
• Manage inbound and internal calls courteously and efficiently.
• Prioritize urgency in all tasks to respect both patients' and doctors' time and schedules.
• Verify insurance authorizations thoroughly and create accurate flow sheets.
• Process patient check-out and correctly collect payments per company protocols.
• Oversee patient flow to optimize office efficiency and service quality.
• Perform daily cash reconciliations, close out the day, and manage cash drawer balances carefully.
• Adhere strictly to company policies and procedures, including HIPAA compliance.
• Complete additional office duties and maintain cleanliness as directed by management.

Qualifications

• Prior experience in a medical office setting is preferred; experience within ophthalmology is highly advantageous.
• At least one year in a role involving direct customer or patient interaction, or an equivalent blend of education and experience.
• Successful passing of state-mandated background checks.
• Legal authorization to work in the United States with valid proof of identity.

Education

A high school diploma or GED is mandatory.

Technical Skills

• Proficiency in Microsoft Office Suite including Excel, Word, PowerPoint, and Outlook.

Physical Demands

• The role involves significant physical activity including frequent walking (~75%), sitting (~50%), and standing (~50%).
• Tasks include bending, stooping, reaching (25-50%), and occasional lifting, carrying, pushing, or pulling up to 25 pounds.
• Excellent fine motor skills required for typing, grasping, and operating technology.
• Visual and auditory skills such as color perception, depth, peripheral awareness, and focus adjustment are essential continuously during work.
• Occasional driving and climbing might be necessary.

Additional Information

Applicants needing assistance with the application process may call the support number provided. Resumes should be submitted through the designated website as direct office inquiries are discouraged. EyeCare Partners is an equal opportunity and affirmative action employer, welcoming applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, or disability.

Note: This job description reflects key job elements for fair compensation deliberations and does not limit management's right to assign or reassign duties as required.