Guest Services Agent

About Langham Hospitality Group

Langham Hospitality Group (LHG), fully owned by Great Eagle Holdings, operates several distinctive brands such as The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying’nFlo. With over 40 properties worldwide across Asia, Europe, North America, Australasia, and the Middle East, LHG emphasizes genuine, open interactions with guests and colleagues. The company is committed to fostering an engaging and respectful workplace culture dedicated to career development and creating memorable experiences.

The Cordis Auckland by Langham Hospitality Group is an award-winning luxury hotel situated in Auckland's cultural hub featuring 642 elegantly designed guest rooms and 20 adaptable meeting venues. The hotel plays a significant role in New Zealand's hospitality sector and prides itself on outstanding service and growth.

Role Overview

We seek part-time Guest Services Agents to join our front office, providing warm and attentive service to our guests. This position represents the initial point of contact and is crucial for establishing positive guest impressions.

• Greet guests courteously and professionally, ensuring they feel valued from arrival.
• Efficiently process check-ins and check-outs in accordance with hotel policies.
• Assist guests with inquiries about hotel amenities, room details, local area guidance, and general needs.
• Deliver customized guest experiences by identifying and responding proactively to guest preferences.
• Address guest concerns empathetically and swiftly, ensuring appropriate resolution and follow-up.
• Promote room upgrades and additional services confidently and naturally.
• Collaborate effectively with Housekeeping, Reservations, Concierge, and other relevant departments to relay guest requests accurately.
• Maintain precise guest records, payments, and booking information within hotel management systems.

Candidate Requirements

• Prior experience in hotel front desk, guest services, reservations, or customer-facing hospitality roles is preferred.
• Excellent communication skills with a warm, assured manner enabling effective connections with diverse guests.
• Detail-oriented with strong administrative capabilities for accurate task completion.
• Ability to remain composed, efficient, and organized in a fast-paced environment.
• Advanced English language skills both in understanding and verbal communication.
• Professional personal appearance and grooming suited to a luxury hotel setting.
• Willingness to work flexible rotating shifts including mornings, afternoons, weekends, and public holidays.
• Experience with hotel Property Management Systems (PMS) is advantageous; however, training is available.

Benefits and Perks

• Complimentary meals during duty shifts.
• Discounted parking at $5 per day.
• Provided uniform and shower facilities.
• Access to complimentary stays at Cordis and Langham hotels internationally.
• Recognition with work anniversary gifts and cash vouchers.

Additional Information

Applicants must have existing work authorization to be eligible for this role in New Zealand. The position offers an inspiring and supportive environment that encourages professional growth within a prestigious hospitality brand.