Housing Performance Assistant

About Us

The London Borough of Hounslow is dedicated to delivering exceptional services to its residents, aiming to enhance their lives significantly. We are recognized as an outstanding council located in one of London’s most diverse boroughs. Our dynamic leadership, proactive Cabinet, and collaborative culture have fostered strong partnerships that enhance our service delivery. Hounslow represents a mix of cultures and opportunities.

Diversity and Inclusion Commitment

Our organization upholds five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix, and Be a Rock. Central to our ethos is “Harness the Mix,” emphasizing equality, diversity, and inclusion by breaking down barriers and leveraging our diverse talents. We strive for representation and inclusion at all workforce levels and provide learning and development to support equality and reduce bias. As a Disability Confident Employer, we offer reasonable adjustments during recruitment to accommodate candidates’ needs.

Benefits

We offer a range of benefits to our employees, supporting their well-being and professional growth.

Role Overview

This position offers an exciting opportunity to join our Housing Performance/Improvement Team as a Housing Performance Assistant. The role requires strong IT proficiency and excellent organizational skills to manage multiple daily tasks. The successful candidate will work with both quantitative and qualitative data to understand service performance and recommend improvements. A key focus is ensuring high data quality through consistent proactive checks.

Team Environment

• Collaborate effectively with colleagues to prevent duplicated efforts and help implement necessary system changes.
• Receive guidance from your manager while independently monitoring and developing your performance.
• Adopt a person-centered approach to evaluate how procedural changes impact service delivery and monitor outcomes.

Candidate Profile

• Highly organized with strong IT capabilities and meticulous attention to detail for processing, validating, and analyzing diverse data sets.
• Excellent communicator, capable of engaging a wide range of stakeholders and producing clear, concise performance reports.
• Demonstrates initiative and flexibility, knowing when to follow instructions and when to act independently to meet deadlines and resolve daily challenges.

Recruitment Process

Interviews are scheduled for the week beginning 17 August 2026. For further inquiries regarding this role, please contact us via email.

Additional Information

We welcome applications from candidates who meet most of the requirements, acknowledging that the ideal candidate profile is broad and diverse.