ICQA Supervisor, AMET ICQA

Role Overview

This position involves supervising daily operations in either Inbound or Outbound Fulfillment Center functions with a focus on safety, quality, performance, and employee experience. You will be accountable for planning resource allocation, addressing training and performance management needs, and promoting a productive work environment through continuous coaching and monitoring.

Key Responsibilities

• Oversee day-to-day operational activities ensuring compliance with safety and quality standards.
• Define clear departmental goals, foster collaboration, teamwork, and open communication.
• Enforce safety procedures, promptly document incidents, and encourage safe work habits.
• Schedule workload with priority to meet deadlines effectively.
• Demonstrate professionalism while adapting to changes and ambiguity.
• Proactively handle challenges and drive results.
• Consistently communicate and uphold company policies.
• Generate and implement improvement initiatives by sourcing feedback and best practices across shifts and departments.
• Collaborate with HR, Facilities, Safety, and IT to secure necessary resources for projects.
• Use production data to develop continuous improvement strategies and provide management reports.
• Support development of long-term operational strategies.
• Mentor and train team members to enhance performance and foster growth.
• Recognize achievements and conduct coaching or disciplinary actions as needed.
• Recommend enhancements to equipment and processes to optimize efficiency.
• Review and verify timecards daily and weekly for payroll accuracy.
• Flexibly perform other related duties, including shift rotations and extended hours when required, arriving early and staying late for handovers and reporting.

Basic Requirements

• Minimum 1 year experience using Microsoft Office suite.
• High school diploma or equivalent education.
• Willingness to work flexible shifts including nights, weekends, and holidays.
• Physical ability to lift up to 49 pounds, stand or walk for up to 12-hour shifts, and perform frequent physical tasks such as pushing, pulling, bending, and reaching.
• Availability to work 40 hours weekly with potential overtime.

Preferred Qualifications

• Strong integrity and commitment to quality and adherence to policies.
• Positive, energetic work ethic with respect for coworkers.
• Effective communication skills and ability to accept direction.
• Dependability and organizational skills with attention to detail.
• Ability to thrive in team settings, provide honest feedback, and handle stress and changing priorities.
• Experience with performance metrics and problem-solving capabilities.
• Proficiency in Microsoft Office, warehouse operating systems, including Warehouse Management Systems like Highjump.
• Capable of working in noisy environments and performing physical tasks consistent with warehouse operations.
• Flexibility to adapt work hours per business needs including overnight, weekend, and holiday shifts.

Additional Information

The employer is committed to an inclusive culture and will provide reasonable accommodations for applicants with disabilities throughout the hiring process. The position is under the Afaq Warehouse Branch in Jiddah, Saudi Arabia.