Information Developer III

Company Overview

Hewlett Packard Enterprise (HPE) is a global leader advancing the edge-to-cloud technology landscape, helping organizations connect, secure, analyze, and act on their data and applications wherever they reside. HPE embraces diversity, empowers flexible working, and drives innovation in complex technological environments.

Position Summary

This full-time, permanent position based in Galway, Ireland, operates on a hybrid model requiring approximately two days per week in the office. The Information Developer III role offers an opportunity to shape future technical documentation by working within a seasoned team to create and maintain clear, user-friendly technical materials supporting HPE's private cloud and infrastructure solutions.

Key Responsibilities

• Develop and update procedural, installation, and deployment documentation targeted at HPE Services teams.
• Produce precise, accessible, and audience-focused technical content to aid deployment.
• Craft deployment guides that support private cloud and infrastructure implementations within client data centers.
• Collaborate with engineers, architects, and technical stakeholders to gather, verify, and interpret complex technical information.
• Leverage AI-enabled tools to enhance documentation efficiency, consistency, and quality.
• Contribute to the evolution of documentation standards, workflows, and content creation practices.
• Manage concurrent documentation projects while maintaining high quality and deadlines.

Required Skills and Experience

• Proven experience as a Technical Writer, Information Developer, or similar role focused on technical documentation.
• Strong background in creating procedural and deployment content aimed at technical readers.
• Ability to grasp complex technical products, services, and infrastructure swiftly.
• Excellent written communication skills with keen attention to detail.
• Experience collaborating with technical experts and managing multiple priorities effectively.
• Comfort working within team-based, collaborative environments.

Preferred Technical Knowledge

• Familiarity with Tridion Docs and Oxygen XML authoring tools.
• Experience with markup languages such as XML, HTML, and Markdown.
• Knowledge of structured authoring and content management systems.
• Understanding of private cloud, infrastructure technologies, and virtualization platforms like VMware.
• Exposure to AI-assisted content creation and documentation tools.

Personal Attributes for Success

• A passion for learning new technologies and complex concepts.
• A drive to produce high-quality, precise documentation.
• A keen interest in enhancing user and customer documentation experiences.
• An enthusiasm for problem-solving and process improvements.
• Curiosity about leveraging AI to improve technical content creation.
• Ability to work effectively with global, cross-functional teams.

Team and Work Environment

• Part of an experienced team of seven technical writers in a knowledge-sharing, collaborative environment.
• Reporting line to Mary Gwynne with engagement on critical services and private cloud deployments.
• Hybrid work schedule enabling flexibility with required office presence two days per week.

Employee Benefits

• Support for physical, financial, and mental wellbeing.
• Career development programs tailored to individual growth paths within technical communication or other divisions.
• Inclusive work culture celebrating diversity and individuality.

Recruitment Integrity and Equal Opportunity

HPE is committed to equal employment opportunities and ensures hiring decisions are merit-based and lawful. Candidates should be cautious of recruitment scams impersonating the company, as HPE and its affiliates never charge fees or request sensitive personal information during the recruitment process. Fraudulent activities should be reported to appropriate authorities immediately.