IT Support Technician - Data Technician (Entry Level)

About the Opportunity

We are looking for enthusiastic and detail-focused IT Support Technicians with an emphasis on Data Technician roles to join our team. Candidates will be assessed according to flexible criteria, and assignments will depend on organizational priorities and individual skills. Selected individuals may work in one or several of the functional areas described below.

Functional Areas & Key Responsibilities

• Collaborate as part of a team to manage and implement complex databases under supervision, aiding in the design and engineering of organizational databases.
• Monitor database performance, scalability, and security while evaluating existing designs to recommend necessary updates and ensure new implementations fulfill business requirements.
• Possess experience in installation, maintenance, and administration of RDMS systems like PostgreSQL, Oracle, MySQL, or SQL Server, with a preference for Oracle.
• Develop and design SQL queries and reports to extract necessary data with guidance.
• Work effectively in a cooperative, agile team environment.
• Demonstrate high self-motivation and manage multiple discipline support calls efficiently.
• Have familiarity with database partitioning, microservices architecture, and cloud-native database solutions including AWS RDS and DynamoDB.

Requirements

• Minimum education: high school diploma or equivalent, with associate degree or technical certification preferred.
• Basic computer literacy, including proficiency with software applications and common business systems.
• Ability to follow instructions, scripts, and procedures precisely.
• Strong attention to detail and accurate data entry.
• Clear communication and interpersonal skills suitable for customer interactions.
• Ability to work under guidance and properly escalate issues.
• Experience supporting collaborative software development lifecycles in agile teams.
• Familiarity with tools such as ServiceNow, GitHub, and Jira.
• Relevant prior experience in related functions is advantageous.
• Applicants will undergo a security screening and need to meet requirements for access to classified information.

Benefits

• Fully remote full-time position with impactful work supporting the Veteran community.
• Supportive environment encouraging personal and team development.
• Medical, dental, and vision insurance with the company covering 80% of employee and 50% of dependent premiums.
• Life and disability insurance fully covered by the employer.
• 401(k) plan offering full vesting and 4% company contribution match.
• Generous paid time off starting at 120 hours annually, increasing to 160 hours after five years, plus 11 paid holidays.
• Charity donation matching program.

Additional Information

Selected candidates will undergo a government-led background investigation and must meet eligibility criteria to access sensitive, personally identifiable information. This employer is committed to equal opportunity and fosters an inclusive workplace free from discrimination based on protected characteristics.