Lobby Ambassador

Job Overview

We are seeking an energetic and self-driven Front Office professional eager to advance their career. This role is situated at Al Jaddaf Rotana Suite Hotel in Dubai.

Key Responsibilities

• Consistently deliver a professional, warm, friendly, and engaging guest service experience.
• Remain accessible to guests at all times as their main point of contact.
• Represent the Arabian Cultural Connection program by engaging guests at the coffee and dates station.
• Participate actively in the Rotana Service Distinction program by greeting guests at the main door, escorting them to check-in, managing queues, welcoming guests during breakfast, ensuring guest satisfaction, and bidding farewell upon departure.
• Utilize the Tablet Registration tool to register guests while they wait to check in at the Front Desk.
• Provide personalized service especially to Club Rotana members, VIPs, and Rotana Rewards guests.
• Welcome arriving guests promptly at the entrance as they exit their vehicles.
• Identify revenue-generating opportunities such as restaurant reservations and sales leads.
• Maintain comprehensive knowledge of the hotel and local services to effectively address guest inquiries.
• Respond swiftly, courteously, and effectively to any guest queries.
• Stay informed of all hotel promotions, special offers, and packages to promote to guests.

Qualifications & Skills

Ideal candidates should possess a diploma or degree in hospitality along with prior Front Office experience in a hotel environment. Politeness, sophistication, and excellent proficiency in spoken and written English are essential. Fluency in additional languages is an advantage.

Personal Attributes & Competencies

• Customer-oriented with a proactive, alert, and positive personality.
• Outgoing, approachable, and charismatic demeanor.
• Strong interpersonal skills; well-groomed and smart appearance.
• Capability to understand job responsibilities, take ownership, recognize individual differences, focus on customer satisfaction, adapt to changing situations, and work collaboratively in a team environment.