OGS Specialist - LMO

Role Overview

The OGS Specialist acts as a vital link between policy formulation and frontline execution, ensuring policy objectives are consistently implemented through effective operational standards. The role oversees management of operational knowledge bases, standard operating procedures (SOPs), policy updates, and facilitates structured communication between frontline teams and policy makers, using data insights to identify and resolve execution challenges.

Key Responsibilities

• Translate complex policy documents into clear, actionable operational workflows and decision-making frameworks for frontline teams.
• Develop, standardize, and maintain operational documentation and knowledge management systems with robust governance and version control.
• Utilize AI tools to improve quality and efficiency of policy-related documentation and operational materials.
• Collaborate cross-functionally with Policy, Product, Quality, and Regional Operations teams to ensure alignment between policy intent and execution.
• Analyze quality metrics, escalations, and appeals to uncover operational execution gaps and enhance decision consistency.
• Manage global programs for policy and process change by assessing risks and coordinating consistent implementation across various markets.
• Incorporate regional and cultural considerations to adapt global guidelines for local operational effectiveness.

Candidate Qualifications

• Strong understanding of operational policies within the functional domain and connection to operational governance processes.
• Experience with operational workflows, quality assurance processes, or policy execution activities (focused on execution rather than design).
• Proven ability to facilitate cross-functional coordination between Policy, Operations, Product, or vendor teams.
• Basic analytical capabilities to structure data, identify issues, and clearly communicate insights.
• Familiarity with SOPs, process documentation, and workflow execution practices.
• Professional proficiency in English to support Singapore market operations and collaborate globally.

• Preferred: Knowledge of policy enforcement workflows and quality assurance processes.
• Preferred: Basic understanding of process improvement and operational reporting tools.
• Preferred: Experience in fast-paced, high-volume operational environments.
• Preferred: Strong attention to detail with adherence to structured guidelines and frameworks.

Trust & Safety Considerations

This role involves interaction with diverse content types, potentially including sensitive materials such as bullying, hate speech, child safety concerns, and harm depictions. Candidates should be prepared for exposure to challenging and potentially distressing content. The company prioritizes the well-being of employees by offering comprehensive support programs focusing on physical and mental health throughout their tenure.

About the Company

The company is a leading platform for short-form mobile video, committed to inspiring creativity and bringing joy globally. With headquarters in Singapore and Los Angeles, and offices worldwide, the company fosters diverse teams and innovative culture aimed at authentic self-expression and global connection.

Why Join Us

Joining the company means contributing to a mission-driven environment that promotes creativity and impact. The workplace values curiosity, humility, resilience, and continuous learning, embracing challenges as opportunities for innovation. Diversity and inclusion are core values, ensuring employees are respected for their skills, backgrounds, and perspectives, reflecting the global communities served.