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About Player 15 Group

Player 15 Group, based in downtown Phoenix, is the driving force behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. The company thrives on a culture of passion, creativity, innovation, and care, prioritizing its people to create memorable experiences for fans, partners, and the community.

Job Overview

We are looking for an experienced and motivated Ticket Service Representative to join our team. This key position acts as the frontline resource at ticket counters and via phone, addressing ticketing inquiries and issues promptly to support managers and enhance guest satisfaction. As a TSR captain, you will help managers focus on higher-level concerns, ensuring the best possible experience for guests.

Key Responsibilities

Warmly welcome and engage with guests.
Deliver excellent customer service while performing assigned tasks.
Handle ticket sales through Ticketmaster Host, Archtics, and TM1 Sales systems.
Provide detailed information on event schedules, ticket pricing, and seating options.
Clarify venue and promoter policies for all events.
Resolve digital ticketing problems within Suns and Ticketmaster applications.
Manage incoming calls to the ticket office.
Offer information about arena guidelines and event specifics.
Maintain consistent attendance with at least 60% monthly availability for events.
Stay informed about upcoming events at the Footprint Center.
Address event night challenges such as account issues, ticket transfers, and scanning problems.
Balance and reconcile daily and nightly ticket sales transactions.
Ensure adherence to ADA laws related to tickets.
Support cleanliness and organization of the box office area.
Comply with business casual dress code requirements.
Execute additional administrative duties as necessary.

Qualifications and Skills

Minimum six months of experience providing guest service.
Strong interpersonal skills and commitment to outstanding customer service.
Proficiency in troubleshooting across various ticketing software platforms.
Basic computer literacy.
Ability to maintain focus and attention to detail in a fast-paced setting.
Professional demeanor and appearance.
Bilingual in English and Spanish is advantageous.
Experience handling cash and credit card transactions preferred.
High school diploma required.

Work Environment and Culture

Player 15 Group fosters a collaborative, supportive, and people-oriented workplace. We value individuals who demonstrate ownership, initiative, and a positive "I’ll do it" attitude, contributing to team and fan success. We offer opportunities for career development and a welcoming atmosphere that makes coming to work enjoyable.

Benefits

Competitive health coverage including medical, dental, vision, life, and disability insurance.
Paid time off including vacation, sick days, volunteer time, and company holidays.
401(k) plan with company matching contributions.
Engaging team events and experiences such as offsites, catered meals, coffee stands, and ice cream trucks.
Company swag and employee discounts at team merchandise stores.
Complimentary tickets to Phoenix Suns, Phoenix Mercury, Valley Suns games, and other local sports and concerts when available.
Access to fitness amenities including a full gym with locker rooms and showers, indoor/outdoor basketball courts, a pickleball court, golf simulator, and putting green.
On-site cafeteria and collaborative social spaces.

Additional Information

Player 15 Group is dedicated to diversity and inclusion; all qualified applicants are considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability. This job description is a general guide and duties may evolve without prior notice.

Part-Time Ticket Service Representative

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