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About the Company

Join Ibis London Heathrow Airport, where the goal is to create unforgettable experiences for guests from arrival to departure. We welcome you to become part of a dynamic environment offering career growth or fulfilling employment.

Job Overview

Position Type: Permanent with flexible scheduling
Hourly Wage: £14.80
Start Date: July 2026

Role Responsibilities

Efficiently manage guest check-in, registration, and check-out processes.
Maintain precise and up-to-date guest accounts while providing accurate information.
Respond promptly and courteously to all guest requests during their stay.
Exemplify outstanding customer service to colleagues and guests alike.
Facilitate clear communication between guests and various hotel departments.
Professionally handle incoming telephone calls and direct them appropriately.
Adhere to strict security protocols to safeguard guest confidentiality and safety.
Securely manage room keys, personal guest data, and credit card transactions.
Process reservations accurately and efficiently.
Enhance sales prospects through positive guest engagement.
Document guest messages and internal communications meticulously.
Update guest and hotel accounts with all relevant charges correctly.
Ensure hotel equipment is well maintained and appropriately used.
Support the Food & Beverage team when required.
Comply with fire and evacuation procedures.
Perform additional responsibilities as assigned by management.
Address guest concerns with effective solutions and escalate serious issues to the Manager on Duty.
Consistently strive for complete customer satisfaction through proactive service.

Qualifications and Additional Requirements

There is no specific educational qualification required. Fluency in English is essential to provide the best guest experience.

Additional Information

Experience working in a lively, energetic team that prioritizes exceptional guest service.
The hotel comprises 356 rooms and is located very close to London Heathrow Airport.
Facilities include a full-service restaurant offering breakfast, lunch, and dinner plus a large outdoor parking area.

Employee Benefits

Discounted rates at Accor hotels worldwide up to 30%
Free Bonus Breaks Voucher for complimentary stays in the UK
Complimentary meals during duty and uniforms provided
28 days annual leave including bank holidays, with potential increases up to 33 days
Friends & Family accommodation rates
Eye test vouchers
Learning and development opportunities through training academies
Cycle to Work scheme
Employee support program including GP access and various discounts
Work-based pension plan

Reception Team Member

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