Researcher I

About HireRight

HireRight is a leading global organization specializing in background screening and workforce solutions. Our mission is to provide clarity and confidence in hiring decisions by delivering integrated, customized services that set a higher benchmark for accuracy. Leveraging in-house expertise, tailored support, and proprietary technology, we strive to ensure an optimal candidate experience. Accredited by PBSA and headquartered in Nashville, TN, our reach extends through regional hubs covering over 200 countries and territories worldwide.

Role Overview

The Researcher I position plays a pivotal role within HireRight’s Service Delivery framework. Researchers validate candidate information according to established Standard Operating Procedures (SOPs) and compile findings into client-facing reports. This role encompasses both entry-level and experienced researchers and may require handling verifications in English and other languages as needed.

Key Responsibilities

• Conduct all duties with professionalism, focusing on aiding candidates to secure employment.
• Efficiently research and confirm information provided by candidates to finalize screening promptly.
• Engage with candidates courteously to request missing details or clarify information.
• Maintain consistent communication to support candidates throughout the screening process.
• Collaborate with internal teams to update clients on screening progress and resolve issues.
• Adhere to client service level agreements and adjust processes as those agreements are updated.
• Keep thorough and accurate documentation throughout the screening procedure.
• Generate precise client reports reflecting comprehensive findings in compliance with standards.
• Meet departmental quality and productivity benchmarks consistently.
• Conduct phone interactions professionally, aligning with the philosophy of assisting candidates in getting hired.
• Support team members and contribute to a cohesive work environment focused on meeting customer expectations.
• Promptly respond to requests, reports, and escalation inquiries.
• Adopt a mindset geared towards continuous improvement and actively contribute suggestions and implementations.
• Remain open to cross-training opportunities beyond the immediate scope of duties.
• Potentially mentor, train, and coach new team members within the team.
• Specifically verify education and employment elements of screenings using tools such as telephone, email, and online resources.

Qualifications

• Graduation in any discipline.
• Minimum of 1 year experience in voice or blended processes, preferably in the background verification (BGV) industry.
• Proficient in professional English communication, both written and verbal, with ability to interact effectively with candidates and clients.
• Strong analytical and typing capabilities.
• A proactive, eager attitude toward learning.
• Ability to independently manage issues and implement proactive solutions.
• Skillful multitasking and prioritizing in a dynamic environment.
• Experienced in online research, MS Office applications, and professional email correspondence.
• Capability to quickly and methodically review details.
• Confidence in telephone communication, including adept probing while maintaining professional relations.

Additional Information

Applicants should submit resumes/CVs in English. All applications are treated confidentially, with outreach limited to candidates aligned closely with the role.

HireRight does not accept unsolicited resumes from third-party recruiters or staffing agencies and will consider such submissions as company property without obligation for placement fees.