Room Controller

About the Role

Join a diverse and inclusive team at a prestigious hospitality venue as a Room Controller. Engage in vital operational tasks supporting housekeeping services to maintain high standards of guest satisfaction.

Key Responsibilities

• Handle the distribution and forwarding of all departmental communications and information efficiently.
• Receive, log, and circulate various reports and data relevant to daily operations.
• Organize assignments for morning and evening room attendants to streamline housekeeping schedules.
• Create daily housekeeping reports detailing activities and room status updates.
• Accurately process and relay guest requests ensuring prompt and proper attention.
• Maintain accurate daily entry of room statuses into computer systems and investigate any inconsistencies.
• Keep administrative records updated and maintain strict control over room keys.
• Monitor and manage lost property items ensuring proper resolution and record-keeping.
• Track monthly attendance records of housekeeping personnel to support workforce management.
• Liaise and coordinate with the Engineering department to follow up on maintenance requests effectively.

Requirements

• Preferably completed secondary education.
• At least one year of experience in housekeeping operations.
• Strong verbal and written communication skills to relay information clearly to team members and stakeholders.
• Proficiency in English and Mandarin to interact with guests and staff members effectively.
• Capable of providing clear telephone instructions and managing relevant equipment and materials professionally.
• Experience working in a hospitality setting and the ability to engage with various team levels.
• Friendly and professional demeanor demonstrating excellent customer service attitude.
• Well-presented, energetic, and able to maintain a polished appearance.

Additional Information

The employer values diversity, equity, and inclusion, and expects all employees to observe company policies, regulations, business ethics, and conduct rules diligently.