Salesforce Administrator

Role Overview

The Salesforce Administrator will manage the complete administration, upkeep, and enhancement of the Salesforce platform. This role focuses on maintaining system reliability, aiding business users, assessing technical feasibility for improvements, and promoting ongoing refinement of CRM workflows and data practices.

Key Responsibilities

• Guarantee Salesforce system uptime, performance, and data accuracy
• Administer user accounts, roles, profile permissions, and access controls
• Conduct routine maintenance tasks such as data quality audits, backups, and platform updates
• Diagnose and resolve system malfunctions including issues with integrations, workflows, and automations
• Collaborate with internal teams and vendors to implement enhancements, patch installations, and resolve technical problems
• Serve as the Salesforce subject matter expert, advising on platform use and best practices
• Provide ongoing support to end-users by addressing issues and processing requests
• Lead user onboarding and training sessions to familiarize staff with Salesforce features
• Translate business requirements into effective Salesforce configurations and solutions
• Set up and maintain Salesforce objects, fields, validation rules, workflows, flows, and layouts
• Advance process automation initiatives using tools like Flow and Process Builder
• Create and manage reports and dashboards to facilitate business decision-making
• Evaluate enhancement requests for technical feasibility and provide solution recommendations
• Collaborate with developers or architects for more complex customizations and system integrations
• Ensure data quality, consistency, security, and adherence to governance standards
• Support data migration, cleansing, and duplicate record management activities
• Keep documentation updated on system configurations, business processes, and changes
• Identify areas to improve system efficiency and reduce manual tasks
• Stay informed about Salesforce platform updates and propose adoption of new features

Required Skills & Experience

• Demonstrated experience functioning as a Salesforce Administrator
• In-depth knowledge of Salesforce configurations including objects, fields, workflows, flows, and security models
• Competence in managing users as well as designing reports and dashboards
• Familiarity with system integrations and best practices in data management
• Strong analytical skills for troubleshooting and resolving platform issues
• Excellent communication skills with the ability to interpret business needs into technical solutions

Desirable Attributes

• Salesforce Administrator certification is preferred
• Experience collaborating across functional teams
• A proactive approach focused on continuous process improvements
• Capability to work independently while handling multiple priorities

Additional Information

Personal information shared during the application process will be handled in strict accordance with relevant data protection laws and the company's Privacy Notice.