Shop Supervisor

About Wenzel's the Bakers

Founded in 1975, Wenzel's the Bakers has grown into a beloved bakery chain serving regions including the North-West, Greater London, Bedfordshire, Buckinghamshire, Berkshire, Essex, Hertfordshire, Hampshire, and Surrey. With over 100 shops and ongoing expansion, the company prides itself on delivering quality products at affordable prices alongside exceptional customer service. We seek passionate individuals with a love for food and customer experience to join our growing team as Shop Supervisors.

Role Overview

As a Shop Supervisor, you will work closely with our dedicated team preparing fresh ingredients and assembling sandwiches, baguettes, and other food items per the company's standards. This role involves overseeing the daily shop operations in partnership with the Shop Manager, leading the team, boosting sales, managing costs to deliver profit, and fostering a loyal customer base. Training aligned to Wenzel’s standards will be provided with clear opportunities for career development and advancement.

Key Responsibilities

• Welcome customers warmly, creating a hospitable environment.
• Receive and inspect daily product deliveries for accuracy and quality.
• Assist in managing branch inventory including stock and produce.
• Maintain attractive and well-organized shop displays.
• Possess comprehensive knowledge of all products offered.
• Prepare food items following detailed company specifications.
• Perform rigorous quality control on food and produce.
• Maintain stringent hygiene, cleanliness, and food safety protocols.
• Collaborate effectively as part of the team.
• Handle cash transactions and operate the till proficiently.
• Open and close the shop when required.
• Manage shifts at various times throughout the week.
• Drive sales growth while minimizing wastage.

Requirements and Preferences

• Prior experience in supervisory roles within retail or customer service environments is mandatory.
• Experience in food production is beneficial but not essential due to comprehensive training offered.

Compensation and Work Schedule

The role offers a pay rate of £13.00 per hour, with a typical working week comprising 39 hours spread over five days between Monday and Sunday. While shop hours are fixed, the company is open to considering flexible scheduling to support employees' needs.

Employee Benefits

• Complimentary meal provided on every shift plus 50% discount on other food items.
• Inclusion in a company pension scheme.
• 28 days of holiday entitlement including bank holidays.
• Paid day off on your birthday in addition to annual holiday allowance.
• Access to staff incentive programs, bonuses, and competitions.
• Comprehensive training programs including apprenticeships and career progression opportunities.
• Employee benefits scheme offering discounts at numerous retailers, gyms, restaurants, cinemas, travel, and more.
• Access to a Wellbeing Centre promoting healthy lifestyles and a confidential 24/7 employee assistance helpline.

Inclusivity Statement

Wenzel’s the Bakers fosters an equal opportunities environment, actively encouraging applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.