Solution Consultant

About Lucidya

Lucidya is an AI-driven customer experience intelligence platform that autonomously handles the full customer lifecycle from engagement to retention and growth. Unlike platforms that only deliver insights, Lucidya leverages proprietary natural language understanding developed in-house and trained on millions of multilingual conversations, enabling marketing, support, CX, and research teams to create personalized experiences that improve satisfaction, retention, and lifetime value.

Role Importance and Responsibilities

In this complex and high-impact role, you'll bridge the gap between diverse clients—including government and large enterprises—and Lucidya's solutions. Your primary duty is to ensure prospects grasp how our platform integrates with their specific workflows and objectives, helping them progress from curiosity to confidence. This role significantly influences deal outcomes, customer trust, and long-term adoption, shaping the market's perspective on Lucidya.

Key Responsibilities

• Acquire deep knowledge of Lucidya's products and use cases to translate them into practical customer solutions.
• Collaborate closely with Sales to identify client needs, ask effective questions, and design solutions addressing both technical and business challenges.
• Lead engaging product demos, workshops, and presentations that convey the value of Lucidya beyond just its features.
• Manage and execute Proof of Concepts to demonstrate tangible value to customers before purchase decisions.
• Support intricate sales processes by responding to detailed inquiries, managing RFIs and RFPs, and resolving concerns with clarity and credibility.
• Serve as a conduit between customers and internal teams by relaying feedback, expectations, and areas for improvement to Product, Engineering, and Marketing.
• Collaborate with Product Marketing to refine messaging, positioning, and competitive differentiation based on market dialogues.
• Identify growth opportunities within accounts and help customers envision future success with Lucidya.
• Facilitate seamless transitions from pre-sales to onboarding and Customer Success to ensure a confident start to the customer journey.

Candidate Profile

• Naturally curious, probing beyond surface needs to understand underlying customer challenges.
• Effective communicator capable of presenting to senior stakeholders and simplifying technical concepts meaningfully.
• Comfortable in customer-facing roles including leading demos, handling tough questions, and driving solution-focused conversations.
• Analytical problem-solver who can deconstruct complex requests and find clear pathways forward.
• Proactive and accountable, reliably following through without constant supervision.
• Possesses over 2 years of relevant experience such as Solutions Consulting, Pre-Sales, Sales Operations, or Account Management in a B2B SaaS context.
• Bilingual in Arabic and English, able to engage confidently with diverse customer bases.
• Skilled in using HubSpot, PowerPoint, Excel, and adept at professionally handling RFP responses.
• Strong collaborator building trust quickly across Sales, Product, and Customer Success teams.

Hiring Process

• Initial screening call with Talent Acquisition.
• Technical interview with the hiring manager.
• Presentation involving a mock RFP to demonstrate capabilities.
• Final offer.