Support Worker - Counties

About the role

As a Support Worker in the Counties area, you will help adults with intellectual disabilities live fulfilling lives both at home and in their local community. The work is practical, people-focused, and often creative, with an emphasis on making each day meaningful for the individuals you support.

Location and working pattern

• The Counties area covers Takanini, Papakura, Pukekohe, and Waiuku.
• This is a full-time position with 65 hours per fortnight, plus sleepover shifts.
• You must be available for a mix of rostered shifts, including mornings, evenings, overnight sleepovers, and regular weekends.
• The pay rate is $24.68 to $30.13 per hour, based on relevant qualifications.

Key responsibilities

Your work will involve supporting people to build independence, manage day-to-day routines, and stay connected to the things that matter to them. You will also contribute to their health, safety, wellbeing, and community participation.

About the role in practice

• Support people to develop everyday living skills, such as using public transport and preparing meals.
• Assist with personal care tasks, including showering, dressing, and taking medication.
• Encourage participation in hobbies, interests, personal goals, and activities that bring enjoyment.
• Promote healthy choices and support each person’s overall wellbeing in a way that suits their needs.
• Provide steady, respectful support when behaviour is complex or challenging, while maintaining dignity and safety.
• Help people stay connected with whānau, co-workers, and the wider community.

What you will bring

• Experience in health or disability support is an advantage, but people with a strong interest in building a career in this field and a positive attitude are also encouraged to apply.
• Flexibility to work a rotating roster, including early shifts, late shifts, overnight sleepovers, and weekends.
• Confidence supporting people with complex behaviours, with a willingness to use calm and respectful approaches; training will be provided.
• Comfort using computers and tablets for note-taking and communication.
• Clear written and spoken communication skills and the ability to build positive working relationships.
• Physical capability to provide hands-on support when required.
• A full, clean New Zealand driver’s licence.

What’s on offer

• Hourly pay of $24.68 to $30.13 depending on your qualifications, with potential for higher earnings as you gain more qualifications.
• Support to complete Level 2, Level 3, and Level 4 Certificates in Health and Wellbeing.
• Generous long service leave, plus insurance benefits after two years of service.
• Referral bonus programme for recommending a friend.
• Free Employee Assistance Programme offering confidential health and wellbeing support.

About the organisation

IDEA Services supports adults with intellectual disabilities to live in their own homes and be active members of their communities. The organisation is New Zealand’s largest provider of services for people with intellectual disabilities and their families, and its work is grounded in IHC’s commitment to ensuring people with intellectual disabilities have good lives and are valued contributors to their communities.

Diversity and application process

The IHC Group is committed to Te Tiriti o Waitangi and welcomes applicants from all backgrounds. Diversity of experience and perspective is encouraged.

To apply, submit an online application and include an up-to-date CV showing your previous experience. Suitability for the role can only be discussed after your application has been received.