Systems Administrator

Overview

The Systems Administrator I acts as the primary technical support resource within New Season's IT Infrastructure team. This role focuses on delivering hardware and software support, resolving service requests, diagnosing technical problems, supporting end users across both corporate and clinical sites, and ensuring stable technology operations organization-wide. The Systems Administrator is the first point of contact for infrastructure-related incidents and escalates issues to advanced experts as needed.

Key Responsibilities

• Respond, prioritize, and resolve IT support tickets following established service guidelines while accurately documenting all interactions in the ticketing system.
• Troubleshoot hardware, software, OS, peripherals, mobile devices, and network connection problems using defined methodologies.
• Install, configure, maintain, and support desktops, laptops, monitors, docking stations, printers, tablets, and mobile devices across the organization.
• Perform initial troubleshooting of network connectivity, wireless connections, VPNs, firewall, and other infrastructure issues, escalating complex network challenges to Network Engineering as required.
• Administer user access, authentication processes, Microsoft 365, Google Workspace, shared drives, and other enterprise applications.
• Respond promptly to technology outages during business hours, document incidents, communicate status updates, and collaborate with technical teams to restore services.
• Keep detailed inventory records of computer equipment, peripherals, and technology assets, assisting with procurement, deployment, replacement, and lifecycle management.
• Prepare, configure, and deploy technology equipment for corporate offices, treatment facilities, and remote workforce.
• Support hardware installations, office relocations, technology refresh initiatives, and the opening of new clinics.
• Work collaboratively with IT colleagues and business units to provide timely, effective technical support and excellent customer service.
• Maintain confidentiality of company information and fully comply with all organizational security policies and procedures.
• Provide clear communication to end users and stakeholders regarding status updates, additional troubleshooting requirements, and resolution confirmation.
• Perform other related duties as assigned.

Qualifications and Requirements

• High school diploma or GED mandatory; Associate degree in Information Technology, Computer Science, or a related discipline is preferred.
• Certifications such as CompTIA A+, Network+, or equivalent technical certifications are advantageous.
• Knowledge of Microsoft Windows OS and Microsoft 365 applications is essential.
• Experience with Google Workspace administration and familiarity with Active Directory user management.
• Understanding of fundamental networking protocols and concepts including TCP/IP, DNS, DHCP, VPN, and wireless networking.
• Proficiency with desktop hardware, peripherals, mobile devices, printers, and associated technologies.
• Experience with IT ticketing systems and asset inventory management is required.
• At least three years of experience providing technical support in a Microsoft Windows environment, preferably spanning multiple locations.
• Prior experience within healthcare or similarly regulated environments is preferred.
• Strong analytical and troubleshooting aptitude paired with exceptional customer service and communication skills.
• Ability to manage multiple tasks in a dynamic work environment with strong written and verbal documentation skills.
• Capable of translating technical concepts into layman's terms and working independently as well as part of cross-functional teams.
• Demonstrated ability to protect sensitive information through confidentiality and sound judgment.