Technology Support Engineer

About Ampol

Ampol stands as a prominent independent energy corporation in Australia, serving as a key supplier of transportation fuels throughout Australia and New Zealand. The company expanded its reach through acquiring Z Energy, operating extensive networks for fuel, convenience, and electric vehicle charging, catering to around four million customers weekly. Boasting a heritage spanning more than 120 years and dual listings on ASX and NZX, Ampol supports over 110,000 business and SME clients across sectors like mining, transport, marine, agriculture, and aviation. Its extensive infrastructure across Australia and New Zealand, along with over 9,100 employees in Australia, New Zealand, Singapore, and the USA, ensures a resilient supply chain and global trading operations.

Role Overview

This full-time role, based on-site in Sydney, NSW, entails delivering first-line and ongoing IT technical support for hardware, software, networking, and business applications utilized throughout Ampol's operations. Daily responsibilities involve addressing support tickets, troubleshooting technical issues both remotely and onsite, resolving incidents effectively, and escalating more complex challenges when necessary. The role includes facilitating device installations and configurations, managing user access, performing system updates, and conducting routine maintenance to sustain seamless operations.

Duties and Responsibilities

• Respond promptly to support requests and resolve issues pertaining to hardware, software, network, and business applications.
• Troubleshoot technical incidents both remotely and directly on-site to minimize downtime.
• Assist with configuring and deploying devices, including imaging and peripheral setup.
• Manage user account access and permissions to ensure security compliance.
• Carry out regular system updates and perform maintenance activities to enhance reliability.
• Document solutions and contribute content to knowledge bases for consistent issue resolution.
• Support technology rollouts and collaborate with IT and business teams to enhance service delivery.

Candidate Qualifications and Skills

• Proficiency in supporting Windows, macOS, mobile devices, and basic networking troubleshooting.
• Experience with service desk operations, ticketing systems, and incident management protocols.
• Capable in hardware deployment and maintenance including device imaging, peripheral configuration, and diagnostics.
• Comfortable working with enterprise software such as collaboration platforms, productivity tools, and line-of-business applications.
• Strong communication and customer service abilities, able to convey technical concepts clearly and accessibly.
• Excellent organizational and time management skills to prioritize multiple tasks in a dynamic environment.
• Educational background in IT, Computer Science, or related fields preferred, along with relevant certifications such as CompTIA A+, Network+, Microsoft certifications, or ITIL.
• Experience in large-scale, multi-location, or retail/industrial settings is advantageous.