Waiter

About the Company

Join Accor, a leading global hospitality group with over 45 brands, 5,600 hotels, and 10,000 restaurants across 110 countries. Accor fosters innovation and challenges conventions while embracing diversity and career growth. Become a Heartist® by joining a supportive, inclusive environment where you can excel and pursue numerous career opportunities worldwide, along with exclusive sector-related benefits and recognition for your contributions.

Role Overview and Responsibilities

• Uphold the LQA service standards required for the outlet.
• Review daily reports and hotel updates; promptly acknowledge VIP arrivals to provide tailored service.
• Arrive 10 minutes prior to shift; communicate early in case of delays.
• Know all food and beverage menu items in detail, including ingredients and preparation methods, and provide clear information to guests as needed.
• Offer children's menus appropriately and describe daily specials and alternative cuisine options.
• Serve and clear food and drinks professionally and discreetly, using trays and proper service ware.
• Operate the POS system for sales transactions, printing and closing checks, and completing cash-out procedures.
• Carry trays, bus tables, and reset tables with proper linen, chinaware, glassware, and silverware.
• Ensure guest satisfaction by proactively addressing issues and reporting resolutions to supervisors or managers.
• Follow cash and credit card handling procedures as per accounting guidelines.
• Maintain a clean and orderly restaurant environment throughout service.
• Perform polishing of cutlery and replenishment of condiments such as salt, pepper, sugar, and creamers.
• Prepare and operate coffee machines for specialty coffees and teas.
• Make and serve both alcoholic and non-alcoholic beverages.
• Keep the workstation stocked with necessary condiments at all times.
• Report guest feedback regarding food and beverage to the management.
• Handle and maintain operating equipment carefully.
• Adhere strictly to safety, sanitation, HACCP, and hygiene policies.
• Maintain positive relationships with colleagues and other departments.
• Have comprehensive knowledge of all food and beverage services, outlets, and hotel features.
• Perform opening and closing duties and set tables according to standards.
• Report deviations from standards or procedures to management immediately.
• Ensure service and storage areas remain safe and clean.
• Minimize waste, damage, and mishandling of supplies and equipment.
• Contribute to outlet cleaning and maintenance.
• Notify the Restaurant Supervisor/Manager at least 4 hours prior if unable to attend work due to illness.
• Support other food and beverage outlets during peak times or extended shifts as operational needs arise.
• Assist management in supervising operations to maintain service quality.
• Help conduct daily shift briefings and disseminate important information to restaurant staff.
• Assist in training colleagues, lead by example, and actively support team members during shifts.
• Learn and operate Raffles Dubai's operating systems as required.
• Conduct equipment and beverage inventories, ensuring accuracy and no discrepancies.
• Perform training duties and facilitate staff development as assigned.
• Use a hands-on leadership approach to nurture team building and staff growth.
• Work towards achieving outlet goals and management targets.
• Carry out any additional duties delegated by hotel management.

Qualifications and Additional Details

• Previous experience in food and beverage service is required.
• Demonstrated supervisory abilities with a practical and lead-by-example style.
• Passion for hospitality with a strong commitment to excellent guest service.
• Competent problem solver capable of finding creative solutions and offering support as needed.
• High personal integrity and ability to perform in a demanding, high-expectation environment.
• Familiarity with IT systems across various platforms.
• Effective communication skills are essential.
• Fluency in English; additional language skills are advantageous.
• Strong interpersonal and problem-solving skills.