Assistant Restaurant Manager

Overview

Hervey Bay RSL, located at 11-13 Torquay Road, Pialba, Queensland, is a popular entertainment venue boasting over 40,000 members. Facilities include a restaurant, café, five bars, child fun centre, function spaces, auditorium, bottle shop, gaming machines, Keno & TAB, and more. We are seeking a skilled Assistant Restaurant Manager who will oversee front-of-house catering operations ensuring excellent customer service and consistent staff performance under the guidance of the Restaurant Manager and Executive Chef.

Key Duties and Responsibilities

• Supervise and motivate restaurant staff during shifts and provide clear guidance
• Train staff effectively and assist with roster management using Tanda, including preparing and covering shifts when needed
• Manage staff performance through regular appraisals and handle customer complaints professionally and promptly
• Ensure staff adhere to the organisation's S.M.I.L.E values and maintain coordination with the Head Chef as required
• Prepare the restaurant for service by arranging cutlery, decorations, and accompaniments
• Gain familiarity with the menu, including daily specials, and assist with servery/pass operations
• Maintain cleanliness and orderliness in dining areas, overseeing clearing of plates and glasses
• Collaborate with the Function Coordinator for event planning, staffing, and setup
• Organise and input weekly staff rosters two weeks in advance, monitor payroll data, and work to optimise wage costs
• Administer front-of-house cash registers ensuring accuracy, resolving discrepancies responsibly
• Promote sales by encouraging up-selling and cross-selling through staff training on product knowledge
• Keep records of stock levels and financial transactions relevant to restaurant operations
• Maintain service standards as per club policies including Responsible Service of Alcohol compliance
• Coach and train staff on the job, cover shifts during absences to sustain high service quality
• Complete shift diary entries to aid communication, suggest operational improvements to management
• Uphold safe work practices, maintain hygienic food handling and cleanliness standards among staff
• Identify and report workplace hazards to the Workplace Health & Safety Officer
• Ensure cleanliness and safety in front-of-house and surrounding customer areas
• Engage courteously with patrons and guests, delivering respectful customer interactions

Qualification and Experience Requirements

• Diploma or Advanced Diploma qualification
• Minimum two years’ experience as a Supervisor or Manager in a similar setting
• Possession of a Responsible Service of Alcohol Certificate
• Strong written and verbal communication abilities
• Effective interpersonal skills with all age groups
• Capability to perform well under pressure and work independently with minimal supervision
• Proficient in handling sales transactions accurately
• High personal standards for hygiene and grooming
• Demonstrated focus on customer service excellence
• Willingness and flexibility to work varied hours as needed