Case Coordinator - Remote

Overview

The IMA Group is recruiting a detail-focused Case Coordinator to remotely manage the scheduling and coordination of medical and mental health evaluations. This position suits individuals with backgrounds in healthcare scheduling, case coordination, customer service, or administrative support who thrive juggling multiple tasks in a dynamic setting.

Role Responsibilities

• Oversee the referral lifecycle including initial case setup, scheduling evaluations, and managing pre-referrals.
• Generate service estimates and secure client approvals accordingly.
• Communicate effectively with clients, examinees, and medical or mental health professionals to ensure smooth case progression.
• Coordinate necessary documentation and assist in the timely delivery of reports.
• Maintain precise records utilizing internal case management and telehealth platforms.
• Handle inbound calls and deliver professional customer service support.
• Provide backup assistance to fellow Case Coordinators and participate in various departmental initiatives.

Candidate Qualifications

• Bachelor's degree or a minimum of 3 years' experience in case coordination, healthcare scheduling, customer service, or administrative positions.
• Strong organizational skills with the ability to manage multiple priorities simultaneously and solve problems efficiently.
• Excellent verbal and written communication capabilities.
• Competence in Microsoft Word, Excel, Outlook, and PDF tools.
• Preferred experience in disability services, employer services, or coordinating medical/mental health evaluations.

Benefits and Employment Details

• Competitive starting wage at $22 per hour.
• Comprehensive medical, dental, and vision insurance options.
• Paid leave including holidays and floating holidays.
• 401(k) plan with employer matching contributions.
• Company-covered life insurance with opportunities for additional voluntary plans.
• Educational assistance such as tuition reimbursement and student loan repayment support.
• Paid parental leave benefits.
• Position carries no on-call duties.

Additional Information

The IMA Group operates as an equal opportunity employer and currently does not accept applications from residents of New York City, Chicago, California, Colorado, or Washington State. The company's Government Services Division supports various governmental levels by providing professional and impartial medical and psychological evaluations and ancillary services. The Payer Services Division caters to the needs of carriers, third-party administrators, public entities, and employers with services across behavioral health and physical medicine in workers' compensation, disability, liability, and auto insurance markets. Additionally, the Clinical Research Division conducts Phase II-IV clinical trials nationwide through a flexible network of on-site and virtual locations.