नोकरीचे वर्णन

About the Role

XOXO SODA is an innovative and rapidly expanding FMCG drinks brand focused on transforming functional beverages. Operating in a fast-paced, high-growth scale-up environment, the company values agility, accountability, and efficiency.

We are seeking a detail-oriented and proactive Customer Operations Executive to facilitate seamless order processing and retailer operations throughout the UK and EU. This position is pivotal in ensuring smooth customer service experiences and supporting supply chain and operational performance.

Key Responsibilities

Accurately process and oversee customer orders involving retail, wholesale, and distributor accounts across the UK.
Ensure timely and correct order fulfillment according to customer specifications.
Monitor order completion and swiftly address any issues that may affect service quality.
Coordinate with warehouse and logistics partners for prompt dispatch and delivery schedules.
Handle the processing and dispatch of sample orders for prospective clients.
Serve as the main contact for operational inquiries from both B2B and D2C customers.
Manage changes to orders, delivery inquiries, invoice inconsistencies, and requests concerning stock availability.
Develop strong collaborative relationships with customers and retail partners.
Assist with onboarding new customers and manage operational setup processes.
Support the Sales team by facilitating customer communications and assisting with ad-hoc tasting events.
Administer retailer portals, customer management systems, and the Shopify platform.
Assist in product assembly and product data upkeep within the ERP system.
Maintain precise customer records, pricing data, and product information.
Support the setup of promotional activities and coordinate related customer communications.
Ensure compliance with customer service requirements and standards.
Track inventory levels in the UK warehouse, identifying risks of shortages or short-dated stock.
Collaborate with Planning and Procurement teams to guarantee timely production stock delivery to the UK warehouse.
Complete monthly inventory reconciliations with warehousing partners.
Analyze supply chain data to identify operational risks associated with 3PL partners and prepare clear reports for senior management when necessary.
Manage project schedules using tools such as Asana and Gantt charts, working independently while collaborating closely with UK and EU teams.

Candidate Profile

Fluent in written and spoken English.
Highly organized, solution-driven, and proactive.
Previous experience in sales operations, customer service, logistics, or supply chain coordination.
Familiarity with ERP systems and retailer portals.
Competent with Google Workspace and Slack communication tools.
Effective communicator with the ability to work across teams and countries.
Calm and efficient when juggling multiple priorities under pressure.

Preferred Qualifications: At least 1 year in a comparable supply chain, logistics, or customer service position. Experience in the food or beverage industry, including knowledge of batch traceability, UK wholesale and retail customer engagement, and proficiency with Unleashed ERP or related ERP/WMS systems is advantageous.

Perks & Benefits

Join a dynamic, culture-driven brand that is revolutionizing the beverage industry.
Standard work schedule: Monday to Friday, 8am to 5pm.
Competitive salary package.
Hybrid work model with two remote days weekly.
25 days annual leave plus UK bank holidays.
Opportunity to work across multiple European markets and suppliers.
Make meaningful contributions within a high-growth, impact-focused environment.
Complimentary XOXO sodas provided at the office.

Recruitment Process

First round: Online interview.
Second round: In-person interview including an assessment of Excel skills.

If you are eager to join a vibrant brand with growing momentum and are ready to take ownership of critical supply chain functions, we welcome your application.

Customer Operations Executive