Customer Service Representative

About the Role

NLB Services seeks motivated and customer-oriented professionals to become part of its Voice Support Team specialized in travel-related services. This position involves managing customer interactions primarily through voice communication, addressing queries concerning bookings, cancellations, and other travel assistance.

Primary Responsibilities

• Respond to customer inquiries related to travel bookings, cancellations, and associated services via voice calls.
• Deliver precise information and resolve customer concerns promptly within the stipulated timelines.
• Exhibit professionalism and empathy consistently while engaging with customers.
• Work closely with internal departments to facilitate effective solutions to customer issues.
• Comply with procedural guidelines and uphold quality service standards.

Candidate Requirements

• At least 6 months experience in a customer support capacity.
• Strong verbal and written communication abilities.
• Open to candidates who are graduates or undergraduates.
• Preference for candidates ready to join immediately.
• Flexibility to work in rotational shift patterns.

Employee Benefits

• Work schedule comprising a 5-day week.
• Provided cab transportation to and from the workplace.
• Opportunities for professional growth in a vibrant work setting.