Day Porter/Concierge

About The Grace Westport Estate

The Grace Westport Estate is an upcoming luxury hotel set to open in Spring 2026 on Ireland's Wild Atlantic Way at the heart of Westport Estate, County Mayo. The hotel embraces excellence and offers exciting career opportunities as it prepares for launch.

Role Overview

The Concierge plays an essential role in crafting personalized and memorable guest experiences. This position acts as a trusted liaison, assisting guests before arrival, during their stay, and at departure by providing tailored advice, arranging itineraries, and coordinating various services. The role demands a customer-centric attitude, extensive local expertise, and dedication to maintaining the estate's standards of warmth, professionalism, and discretion.

Key Responsibilities

• Warmly and professionally greet guests, visitors, and vendors.
• Create customized itineraries, handling reservations for excursions, dining, transportation, and local activities.
• Advise guests with knowledgeable recommendations about local sights, dining, entertainment, and estate offerings rooted in individual preferences.
• Proactively anticipate and efficiently resolve guest requests.
• Assist with luggage management during arrivals and departures as needed.
• Manage incoming communication, including phone calls and emails, ensuring timely and accurate responses.
• Keep the concierge station organized, polished, and ready to serve guests at all times.
• Handle administrative duties such as mail sorting, courier coordination, and package handling.
• Maintain thorough records regarding guest preferences, reservations, and service inquiries.
• Promote hotel amenities, encourage room upgrades, and highlight estate experiences to guests.
• Be fully versed in front office standards, standard operating procedures, and performance goals.
• Follow shift-specific checklists to guarantee consistent service quality and operational preparedness.
• Take ownership of learning and development through training and adherence to service standards.
• Work collaboratively with departments including Front Office, Accommodation, Food & Beverage, and external partners to ensure flawless guest service.
• Perform additional tasks as directed by management to support overall operations.

Essential Experience & Qualifications

• Strong knowledge of the local area enabling the delivery of high-quality, personalized guest recommendations.
• Excellent organizational abilities, communication skills, and interpersonal aptitude.
• A service-oriented approach with proactive problem-solving capabilities.
• Dedication to continual improvement, compliance, and high service standards.
• Legal eligibility to work within Ireland.

Equal Opportunity Commitment

The Grace Westport Estate is proud to be an equal opportunity employer and strives to foster an inclusive and respectful workplace where diversity is valued.