Director – Client Growth Partner (Retail & CPG)

Overview

The TTC Group is looking for a seasoned Director – Client Growth Partner to spearhead expansion and strategic management of enterprise accounts in the Retail and Consumer Packaged Goods (CPG) industries. The role aims to foster sustainable account growth by nurturing executive relationships and delivering impactful digital transformation and AI-driven solutions.

Key Responsibilities

• Drive a minimum 15% year-over-year growth in assigned account portfolios through strategic account planning and collaboration within the organization.
• Engage with C-level executives as a trusted advisor to align technology investments with overarching business objectives.
• Champion AI initiatives within accounts, securing a prominent role in AI discussions alongside specialized advisors and leads.
• Promote value creation by emphasizing productivity, operational efficiency, and cost savings via digital and AI technologies.
• Gather client testimonials and references to validate the quality and impact of delivered services.
• Maintain close awareness of client goals and challenges to proactively propose targeted solutions aligned with their transformation journey.
• Partner with internal delivery and solution experts to craft compelling proposals and differentiated value propositions.
• Regularly visit client sites (at least weekly) to build and maintain strong relationships.
• Collaborate effectively across sales, delivery, engineering, and capability teams to ensure seamless client engagement and execution.

Qualifications and Experience

• Minimum five years in senior account leadership managing enterprise accounts exceeding $20 million, preferably within top-tier professional services organizations.
• Demonstrated experience in IT consulting and sales with a focus on Retail, CPG, Manufacturing, or Automotive sectors.
• Strong commercial insight with proven ability to shape deals, manage procurement and legal negotiations confidently.
• Proficient in engaging and establishing rapport with CIOs, CTOs, CDOs, and business leaders at strategic levels.
• Fluent in AI and generative AI concepts applied within industry contexts, capable of leading value-based AI conversations.
• Excellent collaboration skills, marked by low ego and high accountability, fostering trusted relationships with engineering and capability teams.
• Skilled in market research, strategic account segmentation, and identifying proactive growth opportunities within client portfolios.

Work Model and Location

This full-time role is remote-based with expectations for regular client site visits to locations including Exton, PA; Boston, MA; and Chicago, IL. Interviews are conducted virtually via video conferencing.