Enterprise Program Manager

Company Overview

HopDrive is developing a comprehensive mobility platform tailored for the automotive industry, offering enterprise-grade SaaS and managed services. Originating as a solution for dealership vehicle pickup and delivery, the platform now enables automotive clients to organize short-distance vehicle logistics, manage various mobility operations, and monitor employee productivity effectively.

The platform supports diverse use cases including service concierge, remote test drives, shuttle operations, and consumer-paid vehicle relocations. Customers can deploy it as a SaaS product to manage internal teams or utilize a full-service option backed by HopDrive’s operational and valet labor resources.

As a fast-growing startup, HopDrive promotes ambitious ambitions coupled with a healthy work-life balance and seeks collaborative colleagues with growth mindsets, dedication, and enthusiasm for impactful work. The company is committed to fostering diversity and inclusion, encouraging applicants from all backgrounds.

Role Overview

The Enterprise Program Manager will spearhead intricate, high-impact programs for key customers and strategic alliances. Main responsibilities encompass technical onboarding, enterprise integrations, pilot projects with OEMs, multi-location rollout, and growth initiatives. This role involves direct collaboration with customers to grasp business needs and orchestrate the blend of personnel, technology, and operations necessary for solution delivery.

The manager will work closely with various internal departments including Enterprise Programs leadership, Client Success, Sales, Product, Technology, and Operations, adeptly balancing strategic executive planning with detailed execution through structured communication and accountability.

Key Responsibilities

• Oversee complex enterprise projects from initial discovery and planning phases through launch, assessment, and scaling.
• Manage technical onboarding processes such as requirements analysis, workflow documentation, integration design, testing, training, and deployment coordination.
• Lead OEM pilots and strategic growth programs with large dealer organizations and technology partners.
• Collaborate with customers to define objectives, success metrics, implementation strategies, and strategic roadmaps.
• Transform client requirements into clear business, product, operational, and technical specifications.
• Coordinate cross-functional teams and external parties, managing timelines, roles, risks, dependencies, and decisions with proper documentation.
• Partner with Client Success and Sales to identify expansion opportunities for existing programs across different locations, use cases, or product offerings.
• Communicate program status, risks, critical decisions, and outcomes to customer executives and internal leadership.
• Leverage operational, adoption, financial, and customer experience metrics to assess program success and recommend enhancements.
• Develop scalable playbooks, templates, and implementation methodologies to streamline enterprise program delivery and growth.

Success Criteria

• Enterprise deployments and integrations are executed with clear ownership, consistent communication, and measurable outcomes.
• Clients recognize the manager as a credible strategic advisor knowledgeable in both their business and the HopDrive platform.
• Potential risks and roadblocks are proactively identified and addressed to avoid program disruption.
• Successful pilots evolve into sustainable and scalable long-term customer engagements.
• Strategic plans drive greater adoption, operational efficiency, account growth, and revenue enhancement.
• Internal teams receive comprehensive context, documentation, and clear directives enabling effective execution.

Essential Qualifications

• Bachelor’s degree or equivalent professional experience.
• Minimum five years of experience in program management, enterprise implementation, technical account management, consulting, or related fields.
• Proven track record managing complex, cross-departmental client programs from inception through delivery.
• Experience with B2B SaaS onboarding, software implementation projects, system integrations, pilot programs, or deployments across multiple sites.
• Strong project management capabilities including scoping, scheduling, risk management, stakeholder engagement, and diligent follow-up.
• Ability to grasp technical subject matter and effectively translate between technical teams and business clients.
• Excellent executive-level communication and client presentation skills.
• Self-motivated, organized, and comfortable working autonomously in a dynamic startup environment.
• Competency in analyzing data to inform decisions, demonstrate value, and optimize performance.
• Willingness to travel up to 20% for client meetings, rollouts, and industry events.
• Industry experience in automotive sector preferred but not mandatory.

Position Details

• Employment: Full-time
• Work Location: Remote within the United States
• Travel Commitment: Less than 20% for client meetings, implementations, and events
• Working Hours: Standard business hours with flexibility
• Work Environment: Primarily home office with occasional on-site visits
• Physical Requirements: Long periods seated at a workstation; clear verbal communication in various mediums; occasional standing, walking, and lifting of items up to 15–20 pounds.

Compensation & Benefits

• Annual base salary between $120,000 and $130,000, plus eligibility for quarterly performance bonuses.
• Comprehensive medical, dental, and vision insurance coverage.
• Unlimited paid time off policy.
• 401(k) plan with safe harbor matching after one year of employment.