General Manager

About Placemakr

Placemakr merges the comforts of apartment living, vacation rentals, and hotel stays to offer a unique hospitality experience. Collaborating with developers, property operators, and investors, we manage a curated collection of apartment-style accommodations in select neighborhoods. Our technology-driven properties deliver exceptional guest experiences and add significant value to the real estate portfolio. Whether guests stay for a night, a year, or any period in between, these spaces are designed as a true home away from home.

Our property teams concentrate on efficient execution and ensuring outstanding experiences for residents and guests, while non-property teams support property operations and platform development. We endorse a remote-first work culture with biannual in-person gatherings across the US for enhanced collaboration.

Key Responsibilities

• Lead and inspire your property team to excel operationally and financially by driving accountability, innovation, and ownership in daily activities.
• Maintain hands-on involvement during escalated issues and act as a flexible Manager on Duty across varied shifts including evenings, overnights, weekends, and holidays.
• Manage effective communication across team members and ownership to promote trust and clarity.
• Implement and refine operational, financial, and service processes to consistently elevate guest experiences and exceed standards.
• Foster a safe, compliant environment by enforcing policies and procedures without compromising innovation.
• Collaborate with Area Managers and talent acquisition to recruit, train, and develop high-performing teams with succession planning and engagement initiatives.
• Oversee Front of House, Back of House, administrative and budgetary functions to optimize operations and profitability.
• Provide strategic insight and partnership with non-property teams to inform sales, marketing, and revenue strategies based on market trends.
• Manage property budgets and financial levers to achieve net operating income targets and overall financial success.
• Perform additional duties as assigned to continuously improve property performance and guest satisfaction.

Qualifications and Requirements

• Bachelor's degree in management, business, communications, hospitality, or related discipline; or equivalent practical experience.
• Minimum of 3 years leadership experience in retail, food & beverage, hospitality, or similar customer service-driven environments.
• At least 1 year managing multiple departments with preference for hospitality or related experience.
• Availability for flexible scheduling including nights, overnights, weekends, and holidays according to operational needs.
• A curious, proactive leader comfortable managing change and handling challenging conversations.
• Strong judgment and problem-solving capacity with ability to escalate and implement impactful solutions.
• Demonstrated success in team relationship management, performance coaching, and retention strategies.
• Excellent communication skills to influence stakeholders and foster collaboration across diverse groups.
• Proven track record of operational and financial achievements linking service excellence to strong business results.
• Effective change management skills to inspire and manage teams during transitions.
• Experience in scheduling, training, and developing non-exempt and leadership staff to uphold high service and compliance standards.
• Resilience and ability to balance competing priorities in a fast-paced, dynamic environment.
• Commitment to embodying Placemakr's values: Ownership, continuous improvement, and respectful treatment of people.
• Ability to perform physical tasks such as standing, walking, lifting up to 50 pounds, and actively participating in daily property operations.

Employee Benefits and Perks

• Competitive salary with quarterly performance bonuses.
• Company stock options to share in organizational growth.
• 401(k) retirement plan with 4% employer match.
• Medical, vision, and dental insurance options.
• Flexible Spending and Health Savings Account opportunities.
• Generous paid time off starting at 20 days annually, increasing to 25 days after 2.5 years, with rollover and cash-out options.
• Up to 8 floating holidays per year for personal celebrations.
• Monthly reimbursements for cell phone and wellness stipend.
• Access to a Management Training Program to further professional development.
• Paid parental leave and life insurance coverage.
• Early wage access through ZayZoon option.
• Employee discounts to stay at select Placemakr properties nationwide.
• Benefit terms are detailed in the Employee Handbook and are subject to change.

Community and Inclusion

Placemakr fosters a culture shaped by collaborative, driven individuals committed to positive community norms: ownership, improvement, and respect. We value diversity and are an equal opportunity employer, evaluating qualified applicants without regard to protected characteristics. Applicants must be authorized to work in the US and be 18 years or older.

Reasonable accommodations for the application process are available upon request. The hiring process may incorporate AI tools to assist in preliminary evaluation, but final decisions are human-made.