Marketing Coordinator

About the Role

Sofitel New York, a luxury hotel where culture and care blend harmoniously, is looking to hire a Marketing Coordinator to join its dynamic sales and marketing team. This position is fully remote and supports the Director of Sales and Marketing and Marketing Manager with various marketing activities. The role requires being on-site and cannot be performed remotely or in a hybrid manner.

Key Responsibilities

• Act as the primary point of contact between the hotel and group partners, responding professionally and promptly via phone and email.
• Prepare VIP amenities, manage booking links and reservation updates, ensure timely payments, and welcome clients on property to guarantee their event success alongside the Sales Manager.
• Provide assistance to the Director of Sales and Marketing with office administration, minor marketing projects, vendor relations, purchase order preparation, corporate requests, and community partner communications.
• Support the development and execution of digital and printed marketing materials, including brand collateral, signage, video displays, promotional posters, menus, and visual assets for events.
• Ensure all marketing materials, guest communications, and property signage comply with established brand standards and quality guidelines.
• Collaborate with external social media agencies by contributing ideas, planning editorial content, and reviewing posts to maintain brand consistency.
• Coordinate logistical support for photo and video shoots throughout the property’s outlets and guest rooms.
• Manage influencer stays by organizing itineraries, accommodations, and on-site details to optimize brand visibility.
• Assist with regular updates and management of content across the brand’s web platforms, keeping offers, visuals, and information current.

Qualifications

• At least one year of experience in hotel operations, preferably within luxury hotels or primary market settings.
• Proficiency in Microsoft Outlook and Excel is required; familiarity with Delphi, Opera, and Cvent software tools is advantageous.
• Strong customer service orientation, outgoing and energetic personality.
• Excellent verbal and written communication abilities.
• Organized with a collaborative mindset to support additional tasks as needed.
• Front desk experience is preferred.
• Ability to adapt schedule flexibly during peak periods; standard workdays are Monday through Friday.
• Knowledge of a second language is a plus.

Additional Information

Accor values diversity and inclusiveness, embracing a workforce composed of individuals from over 120 nationalities and varied backgrounds. The company's mission focuses on creating unforgettable experiences, fostering personal and professional development, and cultivating a caring and respectful team culture. Employees have access to growth opportunities across Accor’s global properties and benefit from participating in corporate social responsibility initiatives.

The position includes a competitive hourly wage ranging from $29 to $31, an employee discount travel program, an employee assistance program, extended healthcare coverage, and access to learning programs.

Note: Legal authorization to work in the United States is required; the hotel cannot assist with visa sponsorship.