Operations Coordinator

Important Information

This Operations Coordinator role requires working onsite in Birmingham, Alabama; remote work is not permitted. Applications must be submitted in English to be considered.

About the Company

Landing is recognized as the largest flexible living network in the U.S., offering fully furnished, move-in ready apartments across numerous cities. With a technology-driven operations model, Landing allows residents to relocate seamlessly without the obstacles of traditional leasing. The company prides itself on fast, efficient operations and maintaining high standards in every facet of the business.

Role Overview

The position of Operations Coordinator combines execution, problem-solving, and teamwork. The role is dynamic, encompassing executive support, cross-department coordination, vendor liaison, and everyday operations management. The job unfolds in two stages: initially, providing high-level operational assistance to a senior executive by managing calendars, communications, travel, and projects; subsequently, expanding into a broader operations coordination role with company-wide cross-functional initiatives.

Team Environment

You will be part of a talented team committed to innovating how people experience living, with autonomy and the freedom to implement change.

Primary Responsibilities

• Manage the senior executive's calendar comprehensively, including internal meetings, leadership sessions, external calls, interviews, board meetings, and partner engagements.
• Prioritize meeting requests effectively, ensuring only critical appointments proceed.
• Schedule buffers between meetings to allow reflection and preparation time.
• Collaborate with executive assistants at external organizations to coordinate timing and logistics.
• Arrange comprehensive travel plans including flights, accommodations, and ground transport while crafting detailed itineraries.
• Monitor the executive’s email inbox to highlight urgent correspondence and draft professional responses.
• Prepare biographies, briefing documents, and background materials for events such as public speaking, interviews, and introductions.
• Leverage AI tools to enhance efficiency in communication, research, and preparation tasks.
• Act as the point of contact for executive search firms for senior-level recruitment, overseeing candidate scheduling and communications.
• Participate in interviews as an evaluator and contribute to hiring decisions.
• Create and distribute agendas for leadership meetings, record action items, and track their completion.
• Organize and execute in-person leadership offsite events including logistics, catering, and team activities.
• Lead office establishment efforts in new markets by sourcing spaces, negotiating contracts, and coordinating move-ins.
• Support operational initiatives spanning various markets and functions, facilitating coordination among field teams, installations, partner services, and others.
• Develop scalable operational processes to support company growth.
• Track project progress, follow-ups, task ownership, and deadlines to ensure consistent advancement.
• Identify and address process inefficiencies and enhance team visibility.
• Assist with basic reporting, tracking, and operational updates for key projects.
• Collaborate with team leads to reinforce consistency, accountability, and effective execution.
• Undertake special projects and problem-solving tasks as assigned.

Candidate Requirements

• A minimum of two years’ experience in roles such as executive assistant, operations, or business coordinator, ideally supporting senior executives in fast-paced environments.
• Exceptional organizational capabilities, managing multiple priorities without oversight lapses.
• Strong written communication skills, able to quickly draft clear, professional emails.
• Comfort handling ambiguity and shifting priorities with adaptability.
• Proficiency in Google Workspace (Gmail, Calendar, Docs, Sheets); familiarity with project management and communication tools like Asana or Slack is advantageous.
• High discretion and professionalism when managing sensitive information.
• Willingness and flexibility to handle occasional evening and weekend responsibilities professionally.
• Must be physically present in Birmingham, Alabama, as remote work is not permitted.

Compensation and Benefits

• Competitive salary plus stock option offerings.
• Comprehensive health insurance including medical, dental, vision, life, AD&D, disability, and mental health coverage.
• Options for FSA or HSA health accounts.
• 401(k) retirement plan with ImmediatePay access.
• Generous paid time off policy encouraging work-life balance.
• Seven complimentary nights annually at any Landing property to facilitate travel and exploration.
• Employee perks supporting either temporary or indefinite stays within Landing residences.
• Robust opportunities for career advancement and growth within the organization.