Pathway Support

Role overview

University Hospitals of Derby and Burton NHS Foundation Trust is looking for a proactive, well-organised and adaptable person to help with patient booking and front-desk duties in its Imaging Business Unit.

The Imaging Business Unit is a varied and dynamic service area, delivering care across two acute hospitals — Royal Derby Hospital and Queen's Hospital Burton — plus seven community locations across Derbyshire and East Staffordshire.

What the role involves

You will carry out reception work along with administrative and clerical support for organising patients who need diagnostic investigations across several imaging services, including X-Ray, Ultrasound, CT, MRI, Nuclear Medicine and Bone Density.

The post offers scope to grow your experience within administrative, clerical and clinical teams in Imaging.

What the team is looking for

The Trust is seeking someone who communicates clearly, can work effectively with patients and colleagues, and stays calm and organised in a busy setting. You should be comfortable juggling tasks, managing time well and working under pressure. Because the role supports multiple UHDB sites, flexibility is essential.

Applicants should already have experience in a busy customer-facing or care setting, or bring call-handling and reception experience. Previous use of IT systems and/or appointment systems is expected, although training will be provided.

Core requirements include education in English Language and Mathematics to O level or GCSE standard, good IT skills, strong written and spoken communication, and the ability to work both independently and as part of a team with limited supervision.

Important dates

Closing date for applications: 6 July 2026.

Interview date: 17 July 2026.

About the Trust

UHDB describes itself as a trusted organisation serving local communities and supporting patients, staff and partners to achieve the best possible health outcomes through its commitment to Exceptional Care Together.

The Trust's core values are Compassion, Openness and Excellence, and these values guide how it works and the behaviours it expects across the organisation.

What you can expect in return

The Trust says it offers development opportunities, including professional and leadership growth, as well as continued support from recruitment through to settling into the role and beyond.

Staff benefits mentioned include an employee assistance programme, discounted gym membership, onsite fitness classes and car schemes.

Key facts about UHDB

The Trust shares the following activity levels: around 4,810 outpatient appointments per day; the 4th busiest Trauma & Orthopaedic outpatients department in England with an average of 2,077 per week; around 1,115 patients seen in A&E across the network each day, making it the 3rd largest in the country; around 195 emergency admissions per day; nearly 33,700 planned surgical operations last year across 57 operating theatres; one of only 7 Trusts nationally with more than 50 operating theatres; and more than 140 elective procedures completed on each working day.

UHDB also notes that it is a research-active University Hospital with a wide range of clinical trials and research opportunities for staff.

Informal contact

For further details or an informal discussion, contact Laura Edwards, Operational Coordinator, by email at Laura.Edwards25@nhs.net or by phone on 07385532923. Speaking with the team before applying is optional.