Retail Sales Associate

About PUMA

PUMA is a renowned international sports brand known for its footwear, apparel, and accessories that motivate athletes and everyday individuals alike. The PUMA Group includes brands like PUMA, Cobra Golf, and stichd, operating worldwide in over 120 countries with a workforce of approximately 22,000 employees.

Role Overview and Responsibilities

• Be responsible for consistently meeting or surpassing individual sales targets, key performance indicators, and profitability objectives through excellent customer service.
• Deliver high-quality customer experiences in accordance with PUMA’s brand principles and service standards within the store environment.
• Complete all mandatory training programs, both local and global, necessary for the role to enhance store performance.
• Engage in Loss Prevention training and awareness initiatives to ensure compliance and security within the store.
• Take responsibility for loss prevention measures and operational adherence at the store level.
• Communicate product and merchandise insights to the store management team.
• Participate in store opening and closing activities; occasional travel may be required.
• Manage accurate processing of sales transactions at the register, ensuring correct POS system use, proper handling of payment methods, and applying discounts appropriately.
• Handle the logistics of incoming and outgoing merchandise efficiently.
• Execute and maintain visual merchandising guidelines to uphold PUMA’s presentation standards in the store.
• Maintain the store’s physical condition as per guidelines and report any maintenance needs promptly to management.
• Follow all company policies, procedures, and operational key responsibilities diligently.
• Ensure a safe and compliant work and shopping environment, promptly reporting any non-compliance to management.
• Work flexible hours including nights, weekends, holidays, and overtime as needed.

Qualifications and Skills

• Minimum of two years of experience in a retail environment focused on customer service, preferably in apparel or footwear.
• Demonstrated ability to exceed sales targets and provide exceptional customer service, ideally with previous commission-based experience.
• Strong problem-solving skills and the ability to effectively communicate and present information to groups.

Equal Opportunity Commitment

PUMA is committed to providing equal employment opportunities regardless of race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, or disability. Discrimination or harassment is not tolerated.

All applications are reviewed by real individuals to ensure fair and transparent hiring practices without the influence of automated decision-making. AI may be used for organizational tasks like interview scheduling but does not impact hiring decisions. PUMA strives to create an inclusive environment where all individuals can contribute genuinely.