Senior Digital Experience Designer

About the Role

Jack Porter is looking for a Senior Digital Experience Designer specialized in crafting engaging digital interactions embedded within physical settings such as sports venues, museums, visitor centers, and branded environments. This role focuses on combining strategy, storytelling, environmental design, media, and technology to create immersive technology-driven installations rather than traditional websites or SaaS products.

The designer will be actively involved from conception through UX, UI, prototyping, development, and installation stages, focusing on hardware such as touchscreens, kiosks, media walls, and interactive galleries. Collaboration with the VP of Design, Design Directors, content strategists, developers, and technology partners is essential to integrate the digital layer fluidly with the physical environment.

Key Responsibilities

• Design interactive, user-friendly, visually appealing experiences for kiosks, touchscreens, media walls, and other digital installations.
• Translate project objectives, audience insights, and content into detailed user journeys, wireframes, prototypes, interaction models, and refined interfaces.
• Create cohesive visual and interaction design systems linking multiple digital touchpoints into unified experiences.
• Contribute to early project ideation to align digital experiences with overall creative and narrative goals.
• Generate design concepts using sketches, storyboards, user flows, prototypes, and motion studies.
• Advise on the effective use of technologies like touch, gesture controls, sensors, RFID/NFC, projection, and mobile extensions.
• Apply user-centered design tailored to diverse public audiences, ensuring accessibility, engagement, and clarity in public environments.
• Collaborate with content teams to translate complex media, data, and stories into engaging digital interactions with thoughtful content structure and pacing.
• Develop prototypes for evaluation by stakeholders and users; conduct usability testing and field observations to refine designs.
• Prepare detailed, developer-ready documentation and collaborate closely during development, testing, and installation phases to maintain design integrity.
• Communicate design ideas clearly to teams and clients, managing multiple projects while contributing to company-wide digital design standards and workflows.

Qualifications and Experience

• Strong portfolio showcasing UX, UI, interaction design, and visual design processes and outcomes.
• At least five years of relevant professional experience in digital experience or interaction design.
• Demonstrated expertise integrating digital interfaces with physical environments like large-format touchscreens and interactive exhibits.
• Advanced skills in Figma and Adobe Creative Cloud or similar prototyping and design software.
• Excellent understanding of typography, composition, hierarchy, color theory, and design systems.
• Experience creating user flows, information architectures, wireframes, and interaction specifications.
• Knowledge of accessibility standards and user-centered design best practices.
• Strong communication skills for cross-disciplinary collaboration with diverse teams and clients.
• Ability to juggle multiple projects efficiently in a dynamic environment.
• Relevant academic degree or equivalent professional experience.

Desired Skills and Interests

• Experience designing for public venues such as museums, sports arenas, branded environments, or visitor centers.
• Proficiency in After Effects and familiarity with 3D software like Cinema 4D or Blender.
• Basic knowledge of web technologies (HTML/CSS/JavaScript) and interactive development platforms like TouchDesigner, Unity, or Unreal Engine.
• Familiarity with audiovisual systems, sensors, RFID/NFC, projection, gesture controls, and related installation technologies.
• Experience in usability testing and design reviews during development and installation phases.
• Keen interest in emerging technologies with a strategic mindset toward adoption.

Portfolio Requirements

Applicants should present projects that clearly explain the challenges, target audiences, environments, constraints, design process, their specific role, and the final experiences created. Priority is given to work involving interactive installations, public-space technology, or physical environed-based design. Candidates from adjacent digital design fields demonstrating strong interaction and visual design abilities are welcomed.

Work Arrangements and Travel

This role is remote within the United States but requires occasional travel to the company headquarters in Greenville, South Carolina, client sites, project locations, and for team meetings. Travel frequency will depend on project demands.