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About Levels

Levels is a rapidly expanding sports nutrition brand in the United States, offering premium protein powders without gimmicks or hype. Our products are available through multiple channels including direct-to-consumer, Amazon, Costco, Walmart, Target, grocery stores, and an expanding base of retail partners across North America.

Role Overview

We seek a Senior Manager, Operations to enhance day-to-day operational execution across manufacturing, supply chain, procurement, inventory, logistics, and commercialization. Reporting to the Director of Operations, this role leads cross-functional teams and initiatives to streamline processes and guarantee operational excellence as the company scales.

Primary Responsibilities

Lead and ensure timely delivery of key operational projects involving multiple teams.
Collaborate with the Director of Operations to implement strategic initiatives and identify bottlenecks.
Develop standardized, scalable workflows and drive continuous process enhancements.
Coordinate with internal and external partners to manage production planning, manufacturing schedules, inventory optimization, capacity planning, supplier and logistics coordination, and readiness for customer demand.
Support product commercialization activities including new launches, packaging and formula updates, manufacturing transfers, supplier transitions, and cross-functional milestone tracking.
Monitor operational KPIs, develop dashboards, and improve workflows, ERP systems, and automation opportunities to boost efficiency and inventory health.
Maintain strong partnerships with Supply Chain, Procurement, Product Development, Quality, Regulatory, Finance, Sales, Customer Success, manufacturing partners, and logistics providers to maintain alignment and operational priority focus.
Manage vendor and manufacturing relationships, including schedule and capacity planning, performance reviews, issue resolution, and continuous improvement initiatives.
Support operational forecasting and business planning by analyzing data, evaluating risks, and preparing leadership reports.

Success Metrics

Operational projects on schedule with accountable ownership.
Manufacturing partners meeting schedules and service benchmarks consistently.
Improvement in inventory health and service levels.
Seamless product launches with minimal operational disruptions.
Cross-team alignment during execution phases.
Progressive improvement in operational KPIs.
Proactive risk identification and mitigation before affecting customers.
Scalability of operational processes matching business growth.
Director of Operations is well informed of operational priorities and risks.

Candidate Profile

At least 8 years of advancing experience in Operations, Supply Chain, Manufacturing, or related leadership roles.
Minimum 5 years in Food & Beverage CPG, Sports Nutrition, Dietary Supplements, Functional Foods/Beverages, or similar consumer goods sectors.
Proven track record leading cross-functional operational projects from planning to execution.
Strong expertise in manufacturing operations, inventory management, production planning, procurement, logistics, and supply chain management.
Experience working closely with contract manufacturers and external suppliers.
Successful history improving operational functions and business outcomes.
Strong analytical, financial acumen, and problem-solving capabilities.
Excellent communication and stakeholder engagement skills.
Ability to influence multiple teams without direct authority.
Experience thriving in fast-paced, high-growth consumer product environments.

Preferred Experience

Background in Sports Nutrition, Protein Powders, Functional/RTD Beverages, Dietary Supplements, or Food & Beverage CPG industries.
Experience servicing omnichannel retail channels like Direct-to-Consumer, Amazon, Costco, Walmart, Target, grocery, club, and specialty retail.
Familiarity with emerging or challenger consumer brands growing rapidly.

Senior Manager, Operations