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About Xerox Holdings Corporation

With a history spanning over a century, Xerox has persistently transformed the workplace experience. Leveraging leadership in office and production print technology, Xerox has expanded into software and services to power the hybrid workplaces of today and beyond. The company continues to innovate, providing client-focused, digitally-driven technology solutions tailored to the global and distributed workforce. From office environments to industrial spaces, Xerox delivers distinct business technology offerings and financial services essential for client success.

Role Overview

The ServiceNow Developer will primarily engage in developing and supporting the core ServiceNow applications. This role requires close collaboration with global business teams and IT groups to understand business goals and align IT delivery with suitable ServiceNow platform solutions.

Key Responsibilities

Collaborate with global users and IT teams to support and enhance ServiceNow applications.
Operate independently with minimal supervision as needed.
Participate actively in SCRUM, sprint sessions, and ad-hoc meetings, contributing across modules.
Support team-wide issues proactively beyond assigned tasks.
Manage vendor interactions for high-severity issues on the ServiceNow platform.
Administer the ServiceNow Vendor Portal activities including scheduling upgrades and patch management.
Conduct root cause analysis for major incident resolutions.
Be available for after-hours work handling urgent issues or planned deployments such as upgrades.

Technical Competencies and Knowledge Areas

Solid understanding of IT Service Management processes including Incident, Change, Problem, and Catalog Item management.
Experience in instance upgrade testing and bug resolution.
Proficiency in Data Import and Transform Maps.
Strong scripting skills in Java, Jelly, AngularJS; familiarity with HTML and CSS is a plus.
Basic knowledge of Configuration Management Database (CMDB).
Workflow development, business rules, client scripts, UI actions, UI policies, and macros implementation.
Knowledge of instance security configuration best practices.
Experience with API integrations, ServiceNow Orchestration/Automation with Azure and PowerShell.
Handling inbound/outbound notifications, platform analytics, dashboards, database views.
Understanding of Discovery Jobs, Certification Inventory, IT Business Management modules (IDEA, Demand, Project, Story, SCRUM Task).
Experience with Custom Applications, Automated Testing Framework (ATF), Test Management versions 1.0 and 2.0.
ServiceNow integration with third-party tools and Mid Server management.
Familiarity with Knowledge Management, Service Portal Widgets, Virtual Agent/Chat Bot, and machine learning.
Usage of Flow Designer, Service Operation Workspace, Security Incident Response, Vulnerability Response, Service Bridge, SAFe module.
Exposure to Cloud platforms (Azure, AWS, OCI) and basics of Azure DevOps.
Working knowledge of ServiceNow version upgrades and emerging technologies like Gen/Open AI.
Experience with Human Resource Service Delivery (HRSD) and Employee Center/Portal solutions.

Preferred Additional Qualifications

ITIL certification or strong familiarity with ITIL principles.
Basic understanding of Windows and Network Infrastructure.
Certifications on various ServiceNow modules are advantageous.

Other Information

The position requires strong communication skills to liaise effectively with global counterparts and a capacity to learn quickly given the variety of technologies involved. The candidate must be willing to work outside typical business hours for high-priority incidents or planned production tasks.

ServiceNow Developer

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